Overnight Server - In Room Dining

The Peninsula Hotels group has a unique identity among the world’s leading hotels. Established in 1928, we now operate prestigious luxury properties in ten major cities. These include the flagship in Hong Kong, plus Shanghai, Tokyo, Beijing, New York, Chicago, Beverly Hills, Bangkok, Manila, and Paris with London under development. Peninsula is a living legend, the name synonymous with luxurious comfort and impeccable service. We set our sights high and our standards higher, aiming always to delight our customers, and in many cases we are now serving the third generation of our loyal guests.

The Peninsula Chicago is the five-star hotel that brought traditional Asian service to a city already renowned for the warmth of its hospitality. The hotel has become an integral part of Chicago life and is considered the top choice for everything from accommodation to celebrations and corporate events. For this, the hotel credits its strong links to both the local community and international heritage.

The Peninsula Chicago is honored to be recognized as part of the '2017 Travel + Leisure World's Best Awards.' Each year, the readers of Travel + Leisure, the largest travel magazine brand in the United States, vote for their favorites in all things travel in their 'Worlds Best Awards' survey. The hotel is delighted that the readers have voted The Peninsula Chicago as the 'Best Hotel in Chicago' for 2017.

Responsibility:

Responsible for all activities related to service of In-Room, which includes, organization, preparation and serving guests in room, delegation of job tasks, training and performing service as per standards set by the hotel.
Perform a friendly yet discreet and unobtrusive service to all guests.
Perform pre-service and after-service procedures as per standard.
Understand and accurately follow the standard of service.
Ensure a consistency of the correct service techniques for all meal periods.
Understand all food and beverage items ordered, including ingredients, methods of preparation and proper service.
Explaining all food and beverage items listed on the menu.
Extensive knowledge of food and beverage menu items.
Good knowledge of wines and spirit.
Knowledge on food allergies or restrictions.
Ensure usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
Handle and organize all inventories required by the restaurant.
Utilize the POS and HotSos system as per policies and procedure in place.
Responsible for cash handling and cash drops after approval of manger.
Responsible for breakfast pre-orders, including picking up door hangers from guest rooms, ringing in checks, setting up tables.
Observe and maintain daily condition of all physical facilities and equipment in Room Service, public area and make recommendations for corrections and improvement as needed.
Work flexible schedule when required.
Attend and participate at all scheduled meetings.
Attend all scheduled training.
Handle complaints or guests concerns.
Give feedback on guest comments to the management.
Communicate with the Assistant Manager and In-Room Dining Manager and to maintain an excellent rapport within the entire Food & Beverage Department to stimulate continuous improvement.
Communicate with management and other departments to ensure a supporting team of professionals.
Ensure a safe working environment for all employees within the work area.
Recognize and address potential intoxicated, disruptive or undesirable guests.
Report employee and guest accident and incidents.
Respond properly to any hotel emergency.

This Job Description is not exhaustive of all job tasks but a guide, and tasks may be added or removed by your immediate supervisor according to changes that may occur in the working environment.