eCommerce Fraud Prevention and Investigations Manager - Full-time / Part-time

Are you ready to explore the corporate side of retail? Then try TJX on for size. You’ll join a Fortune 100 company and the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. At TJX, we are proud that, for 40 years, we have been providing amazing value to our customers, but the merchandise we sell is just part of our story. We believe our Associates bring our business to life, and we aim to support them by making TJX a terrific place to work. We are committed to leveraging the differences among our Associates, and believe that the diverse skills, experiences and background that they bring into the organization will help us continue to succeed.

Our retail chains include TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as tjmaxx.com and sierratradingpost.com in the U.S.; Winners, HomeSense and Marshalls in Canada; TK Maxx in the U.K., Ireland, Germany, Poland, Austria and the Netherlands, as well as Homesense and tkmaxx.com in the U.K.; and TK Maxx in Australia. In 2016, we had over $33 billion in sales, more than 3,800 stores, and 235,000 Associates. As a retailer committed to growth, success is always in style at TJX!

Position summary

Manage the eCommerce Fraud Prevention and Investigations team, all eComm investigations and programs related to online fraud and abuse. Oversee the implementation and daily operations of our eComm investigative and digital anti-fraud business functions as well as support high level and major impact investigations throughout TJX, both domestically and internationally involving TJX's Digital Brands.

Responsibilities

• Manage the initiation of internal and external investigations based on leads generated by eCommerce analysts/investigators as well as other sources.
• Conduct and direct investigations through traditional and non-traditional methods (cyber, data analytics, social media, TJX systems, open source research).
• Oversee the analysis and investigation of fraudulent transactions based on actionable intelligence in order to mitigate financial and reputational risk associated with fraud in complex electronic crimes.
• Manage, execute, review and document electronic evidence for investigations related to eCommerce fraud from internet, mobile, digital device, banking information, call center data, financial records, web traffic, audit logs and open sources.
• Develop and oversee, in conjunction with business partners, undercover or covert system testing to proactively combat ecommerce fraud.
• Manage controlled deliveries of merchandise and suveillance, including monitoring of remote surveillance cameras.
• Develop training for other field Loss Prevention teams concerning reporting, analytics and trends pertaining to eCommerce fraud.
• Oversee eCommerce analytics used to identify suspicious trends that are creating financial loss to the company, specifically around margin, shrink, profit erosion and fraud.
• Oversee the identification, development and implementation of TJX's various third party payment and fraud detection and prevention systems.
• Develop procedures for the eCommerce fraud team to continually respond to current threat trends; including but not limited to 3rd party Knowledge Based Authentication systems; and optimizing identity verification during checkout.
• Oversee and perform regression testing for compliance and security purposes to evaluate the purchase process, credit card validation and the fraud, order, and account velocity filters.
• Coordinate and work with multiple financial institutions to identify and confirm fraudulent financial activity.
• Partner with TJX Digital Security Engineers as well as other partners to develop tools and process to automate audit reports.

Qualifications

• Bachelor's degree, Master's a plus.
• Demonstrated competency in leading and managing a team of investigators.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in gethering electronic evidence for investigations.
• Proven experience in digital crime investigations.
• Understanding of legal, judicial and evidentiary procedure.
• Exceptional verbal and written communications skills.
• Minimum of 5 years of experience in conducting and managing complex eCommerce investigations in either the private sector or similar experience in government/law enforcement.
• Minimum of 5 years of eCommerce fraud analysis and prevention management.

What's In It For You?

TJX has campuses conveniently located off the Mass Pike and Route 495. With us, you'll not only enjoy working for an industry leader, but we also strive to provide a competitive salary and benefits package.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marlborough || MA

Nearest Major Market: Boston
Job Segment: Investigation, Fraud Prevention, Merchandising, Manager, Criminal Investigator, Legal, Security, Retail, Management