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Service Coordinator - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 740 - 42301 Owensboro, Kentucky |
About this job
Service Coordinator: Looking for a high energy self starting individual to join a fast growing company. TEAMwork is essential!
Please note that this is the job board for the franchise office located at 4026 Frederica St, Ste 11. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.
For job related questions please call the franchise office at 270-689-2300. If you have any technical problems with this site please call 919-508-6147 for technical assistance.
Summary
Title: Client Care Coordinator ID: 1049 Description
Home Instead Senior Care®Client Care Coordinator Job Description
Devoted Senior Care, LLC (d/b/a Home Instead Senior Care)
Objective:
The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiver introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client's needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing
communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.
Primary Responsibilities:
&bull Reflect the core values of Devoted Senior Care, LLC, (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
&bull Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
&bull Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
&bull Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
&bull Work with other team members to coordinate various aspects of a client's care.
&bull Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
&bull Create and maintain client and responsible party records documenting all quality assurance meetings.
&bull Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
&bull Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
&bull Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
&bull Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
&bull Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
&bull Maintain regular attendance at the office to execute job responsibilities.
&bull Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
- The position is Tuesday thru Saturday.
Secondary Responsibilities:
&bull Participate as needed in all CAREGiver meetings
&bull Conduct Family Education sessions as needed
&bull Perform any and all other functions deemed necessary
Critical Numbers:
&bull Conduct the initial client/CAREGiver introduction for every new client
&bull Conduct QA visits on 50% of clients per month
&bull Conduct service inquiries with an average conversion rate of 33%
&bull Conduct care consultations with an average closing percentage of 90%
Education/Experience Requirements:
&bull College degree preferred
&bull One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
&bull CNA or nurse aide experience a plus
&bull Must possess a valid driver's license
Supervisory Responsibilities:
&bull Quality Assurance with Caregivers
Knowledge, Skills and Abilities:
&bull Must demonstrate excellent oral and written communication skills and the ability to listen effectively
&bull Must have the ability to work independently, maintain confidentiality of information and meet deadlines
&bull Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
&bull Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
&bull Must demonstrate knowledge of the senior care industry
&bull Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
&bull Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
&bull Must have the ability to present a professional appearance and demeanor
&bull Must have the ability to operate office equipment
&bull Must be patient and congenial on the telephone
&bull Must have computer skills and be proficient in Excel and Word
&bull Must have the availability to work evenings or weekends as required
&bull Must have the ability to perform duties in a professional office setting
&bull Must have the ability to work as a part of a team - See more at: https://owensboroky.in-home-care-jobs.com/x/detail/a25q1fvkvtjz#sthash.WgkjQ8LW.dpuf
Each Home Instead franchise is independently owned and operated.
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