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RGA RETURNS GOODS AUTH PROCESSOR
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 5 Hutton Centre Drive, Suite 100 Santa Ana, California |
About this job
DO NOT APPLY IF YOU DO NOT HAVE EACH OF THE SKILLS REQUIRED BELOW!!
RGA PROCESSOR
Location: Irvine, CA , 92618
RGA -- Return Goods Authorization Processor -- Returns Admin.
Position Overview:
Responsible for delivering a high level of customer service and first point of contact processing Warranty RGA Unit orders that are generated by our Technical Support teams. RGA Processor required to answer all incoming calls, investigating exceptions, responding to timely requests, change and altering orders per technical support requests. Handle incoming Debit memos from customers who claim returning defective unit and no return credit applied; work with Accounting team to resolve open debits. Responsible for ensuring superior and consistent levels of customer service as to meet company and team objectives which include, but are not limited to: positive customer interaction and order processing.
Position will handle RGA Unit Warranty outbound calls throughout the day calling on existing customers to retrieve defective tankless water heaters that are scheduled to return for inspection. Position requires speaking with good effective communications, verbally directing customers to return water heater units within a specific time period. Provide additional shipment information, replace FedEx /UPS return labels and or send out return boxes as needed, generate commercial invoices and customer education return letters. Responsible for meeting daily and weekly call goals and monitoring the process from 'cradle to grave'. Excellent service ability, with high multitasking operations.
Essential Job Functions:
Process domestic and international Warranty Unit RGAs using SAP computer system. Average order processing 300 per month. Each order requires processing within 2 minutes.
Outbound calls by telephone and interact with customers to retrieve defective product returns, collect information and report feedback by use of disposition on excel report.
Position requires to back up Parts Warranty RGAs for Irvine, New Jersey and Canada.
Handle escalated issues, by utilizing customer service skills to defuse, answer and solve any customer concerns.
Responsible for searching orders, RGAs to confirm purchase, return and shipment data using our SAP computer system.
Record and report daily completed productivity using Excel and pivot tables.
Prioritize and manage time, assignments and/or projects to meet tight deadlines for month-end priorities.
Maintain paper audit trail to provide an efficient, effective and accurate record tracking system.
Provide administrative and clerical support. Work in a team environment while working independently on projects.
Submit weekly and monthly Return Reports.
Back up Senior Returns Admin. Processor weekly.
Assist with Sales Order team as back up with other administrative duties as required.
Non-Essential Job Functions:
Direct any incoming calls which may belong to a different department.
Support and provide assistance in any other department as needed.
Complete miscellaneous projects as assigned by the supervisor
Skills:
2-4 years outbound calling either in a customer service or financial environment.
SAP computer system preferable.
Typing speed 65 wpm, 10 key by touch; alpha numeric.
Excellent data entry and proper handling keyboard typing.
Excellent customer service skills, positive and energetic attitude! YES personality!
Multitasking and organizational skills.
Excellent attitude during high workload months, provide fast results.
Excellent written and verbal communication.
Proficient in Microsoft Word, Advanced Excel, Outlook, PowerPoint, Windows 7
Answer and handled multiple telephone lines.
Maintain positive attitude and develop rapport.
Education/and or Related Experience:
High school diploma (GED) required.
Must have 3-5 years of return RMA/RGA processor or customer service with freight and parcel shipping, administrative experience.
2+ years of account manager experience
Proven customer service experience entering orders, handling high volume calls and productivity
2+ Outbound calling.
Effective verbal and written communications
Ability to work in a fast paced environment, and handle high volume of orders same day shipping
Benefits:
Benefits are available to employees after a 90-day probation period.
Provided through Cigna- Medical, Dental, Ortho, Vision, Rx, and Life Insurance.
Employee's covered 100% and dependents %50.
401K available after your first year, (Private Company) matching 100% of the employee's contribution up to 5% of base salary for that given year.
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
RGA PROCESSOR
Location: Irvine, CA , 92618
RGA -- Return Goods Authorization Processor -- Returns Admin.
Position Overview:
Responsible for delivering a high level of customer service and first point of contact processing Warranty RGA Unit orders that are generated by our Technical Support teams. RGA Processor required to answer all incoming calls, investigating exceptions, responding to timely requests, change and altering orders per technical support requests. Handle incoming Debit memos from customers who claim returning defective unit and no return credit applied; work with Accounting team to resolve open debits. Responsible for ensuring superior and consistent levels of customer service as to meet company and team objectives which include, but are not limited to: positive customer interaction and order processing.
Position will handle RGA Unit Warranty outbound calls throughout the day calling on existing customers to retrieve defective tankless water heaters that are scheduled to return for inspection. Position requires speaking with good effective communications, verbally directing customers to return water heater units within a specific time period. Provide additional shipment information, replace FedEx /UPS return labels and or send out return boxes as needed, generate commercial invoices and customer education return letters. Responsible for meeting daily and weekly call goals and monitoring the process from 'cradle to grave'. Excellent service ability, with high multitasking operations.
Essential Job Functions:
Process domestic and international Warranty Unit RGAs using SAP computer system. Average order processing 300 per month. Each order requires processing within 2 minutes.
Outbound calls by telephone and interact with customers to retrieve defective product returns, collect information and report feedback by use of disposition on excel report.
Position requires to back up Parts Warranty RGAs for Irvine, New Jersey and Canada.
Handle escalated issues, by utilizing customer service skills to defuse, answer and solve any customer concerns.
Responsible for searching orders, RGAs to confirm purchase, return and shipment data using our SAP computer system.
Record and report daily completed productivity using Excel and pivot tables.
Prioritize and manage time, assignments and/or projects to meet tight deadlines for month-end priorities.
Maintain paper audit trail to provide an efficient, effective and accurate record tracking system.
Provide administrative and clerical support. Work in a team environment while working independently on projects.
Submit weekly and monthly Return Reports.
Back up Senior Returns Admin. Processor weekly.
Assist with Sales Order team as back up with other administrative duties as required.
Non-Essential Job Functions:
Direct any incoming calls which may belong to a different department.
Support and provide assistance in any other department as needed.
Complete miscellaneous projects as assigned by the supervisor
Skills:
2-4 years outbound calling either in a customer service or financial environment.
SAP computer system preferable.
Typing speed 65 wpm, 10 key by touch; alpha numeric.
Excellent data entry and proper handling keyboard typing.
Excellent customer service skills, positive and energetic attitude! YES personality!
Multitasking and organizational skills.
Excellent attitude during high workload months, provide fast results.
Excellent written and verbal communication.
Proficient in Microsoft Word, Advanced Excel, Outlook, PowerPoint, Windows 7
Answer and handled multiple telephone lines.
Maintain positive attitude and develop rapport.
Education/and or Related Experience:
High school diploma (GED) required.
Must have 3-5 years of return RMA/RGA processor or customer service with freight and parcel shipping, administrative experience.
2+ years of account manager experience
Proven customer service experience entering orders, handling high volume calls and productivity
2+ Outbound calling.
Effective verbal and written communications
Ability to work in a fast paced environment, and handle high volume of orders same day shipping
Benefits:
Benefits are available to employees after a 90-day probation period.
Provided through Cigna- Medical, Dental, Ortho, Vision, Rx, and Life Insurance.
Employee's covered 100% and dependents %50.
401K available after your first year, (Private Company) matching 100% of the employee's contribution up to 5% of base salary for that given year.
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Requirements
DO NOT APPLY IF YOU DO NOT HAVE EACH OF THE SKILLS REQUIRED BELOW!!
???High school diploma (GED) required.
???MUST have 3-5 years of return RMA/RGA processor
???Experience with freight and parcel shipping
???2+ years of account manager experience
???Proven customer service experience entering orders, handling high volume calls and productivity
???Ability to work in a fast paced environment, and handle high volume of orders same day shipping
???High school diploma (GED) required.
???MUST have 3-5 years of return RMA/RGA processor
???Experience with freight and parcel shipping
???2+ years of account manager experience
???Proven customer service experience entering orders, handling high volume calls and productivity
???Ability to work in a fast paced environment, and handle high volume of orders same day shipping