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About this job

This is a permanent role with a financial firm in Los Angeles.
Hired candidate will supervise a team supporting all presentations and reprographics services provided at the client site.
This role is two fold:
Operator Coverage with Strong Design Skills:
Produce sophisticated presentations for Investment Bankers as per instructions and using appropriate software when required.
Ensure work produced is of a high standard in terms of accuracy and quality, to liaise with the Bankers in a professional and helpful manner at all times, and to ensure that a smooth hand-over occurs with the operators on all other shifts.
In addition, also support the Office Services Associate with overflow reprographics support.
Workflow/Supervision Coverage:
To own and take responsibility for the work during its lifecycle, in terms of consistency, accuracy and quality. Ultimate responsibility for the management of the document with time and quality parameters and the handling of all customer queries.
To establish a relationship and understand the needs of the Clients as well as work closely with the US teams to ensure a 'one team' approach. Utilizing technical knowledge to negotiate achievable deadlines. Deal with all Client issues and resolve in a quick and effective manner.
To be responsible for front line interaction and the delivery of a first class customer focused center. Book in work and take job specifications, ensuring accurate billing information are captured, assign work to Operators via Workflow tool as required.
Full responsibility for team performance, development, appraisals and employee relations.


Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

Requirements

Experience supervising a team is required.
Knowledge of Illustrator and Photoshop is required.
Demonstrated proficiency working in Microsoft Office Suite, particularly native Excel and PowerPoint as well as the ability to learn macros