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Customer Service Representative, Full Time Days- Macy’s Call Center, Mason, OH - Full-time
| Hours | Full-time |
|---|---|
| Location | 9111 Duke Boulevard Mason, Ohio |
About this job
Overview:
Responsible for working various reports and complex queues to perform maintenance or financial corrections on credit accounts that require following procedures and regulatory guidelines and have strict turnaround times for processing; researching and resolving issues with customer accounts that could not be handled by a frontline phone associate; contacting customers via phone or email as needed; performing other duties as assigned.
Essential Functions:
- Follow documented procedures to work specified queues and functions.
- Note accounts as to action taken.
- Analyze account conditions to ensure actions are appropriate and care for the entire account to prevent customer call backs.
- Perform financial and account maintenance actions on the account.
- Regular, dependable attendance and punctuality.
Qualifications
Education/Experience: High school diploma or general education degree (GED) required. One to three months related experience and/or training preferred.
Communication Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs.
Reasoning Ability: Ability to interpret a variety of instructions furnished in written, oral, diagram, and/or schedule form; solve practical problems involving a variety of concrete variables in situations where only limited standardization exists.
Physical Demands: Regularly required to sit, and use hands to finger, handle, and feel; frequently required to stand, talk, and hear; requires close vision.
Other Skills: Ability to provide outstanding customer service to external and internal customers on a consistent basis; complete financial transactions accurately and proficiently; be a self-starter who is comfortable taking the initiative; navigate multiple computer applications and work from a dual monitor setup; and complete financial transactions accurately and proficiently; strong decision-making abilities and analytical skills; excellent communication and technical skills; experience with Microsoft Products.
Work Hours: Ability to work a flexible schedule based on department and Company needs.
This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.