Roof Top Bar Server - Full-time / Part-time

The Peninsula Hotels group has a unique identity among the world’s leading hotels. Established in 1928, we now operate prestigious luxury properties in ten major cities. These include the flagship in Hong Kong, plus Shanghai, Tokyo, Beijing, New York, Chicago, Beverly Hills, Bangkok, Manila, and Paris with London under development. Peninsula is a living legend, the name synonymous with luxurious comfort and impeccable service. We set our sights high and our standards higher, aiming always to delight our customers, and in many cases we are now serving the third generation of our loyal guests.

The Peninsula Chicago is the five-star hotel that brought traditional Asian service to a city already renowned for the warmth of its hospitality. The hotel has become an integral part of Chicago life and is considered the top choice for everything from accommodation to celebrations and corporate events. For this, the hotel credits its strong links to both the local community and international heritage.

The Peninsula Chicago is honored to be recognized as part of the '2017 Travel + Leisure World's Best Awards.' Each year, the readers of Travel + Leisure, the largest travel magazine brand in the United States, vote for their favorites in all things travel in their 'Worlds Best Awards' survey. The hotel is delighted that the readers have voted The Peninsula Chicago as the 'Best Hotel in Chicago' for 2017.

Responsibility:
Responsible for all activities related to service of the Rooftop Bar, which includes preparation tasks, training and performing service as per standards set by the hotel.
Perform friendly yet discreet and unobtrusive service in: greeting, seating and waiting on all guests.
Perform pre-service and after-service procedures as per standard.
Understand and accurately follow the standard of sequence of service.
Ensure a consistency of the correct service techniques.
Understand all food and beverage items listed on bar menu, including ingredients, methods of preparation and proper service.
Explain basic food and beverage items pertains to other restaurant's full menus.
Have extensive knowledge of beverage menu items.
Have good knowledge of wines and spirit, and industrial trends.
Recognize and address potential intoxicated, disruptive or unwelcome guests.
Ensure usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
Utilize the POS system as per policies and procedure in place.
Observe and maintain daily condition of all physical facilities and equipment in the Rooftop Bar, public area and make recommendations for corrections and improvement as needed.
Attend and participate at all scheduled meetings.
Attend all scheduled trainings.
Ensure that employees are treated fairly and consistently to achieve high morale and minimum turnover: promote teamwork and foster harmonious working climate.
Give feedback on guest comments or complaints to the management.
Frequently communicate with the captains and to maintain an excellent rapport within the entire Food & Beverage Department to stimulate continuous improvement.
Ensure a safe working environment for all employees within the Rooftop Bar.
Report employee and guest accidents.
Respond properly to any hotel emergency.



This Job Description is not exhaustive of all job tasks but a guide, and tasks may be added or removed by your immediate supervisor according to changes that may occur in the working environment.