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in Manassas, VA

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Hours Full-time, Part-time
Location Manassas, Virginia 20110
Manassas, Virginia

About this job

Aerotek is seeking to hire a Client Support Administrator - which is a Help Desk position with an international leader in the Telecommunications industry. The Client Support Administrator will be responsible for responding to application questions and other general customer inquiries that are received by phone, creating and closing Help Desk tickets, and emailing with clients. This role should project a professional company image through phone interaction and have strong written skills for any interaction via the Help Desk ticket and email.

Job Responsibilities:

 Assists clients with questions related to the application (NexTEM)
 Provides clients with product and service information
 Identifies a resolution or course of action for client issues
 Uploads client worksheets and identifies any potential issues with worksheet formats
 Provides training assistance on all aspects the application (NexTEM) for external and internal users
 Identifies any IT related issues or enhancements and communicates them effectively in a Help Desk ticket
 Understands all reporting tools in NexTEM (Hyperion, LogiXML, and SSRS reports)
 Performs operational testing on the NexTEM application
 Performs other duties as required and assigned

Qualifications:

Prior experience troubleshooting electronics or software programs from either a retail or corporate setting.

Ability to clearly communicate technical instructions to customers over the phone.

Ability to work in Microsoft Office Suite - Excel, Word, Outlook.

High School Degree required, Associates Degree preferred.

Please send qualifies resumes to Ian Hickman at ihickman(at)aerotek.com




About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.