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SEEKING CUSTOMER SERVICE/DATA ENTRY SPECIALIST - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Scottsdale, Arizona 85258 Scottsdale, Arizona |
About this job
SEEKING CUSTOMER SERVICE/DATA ENTRY SPECIALIST
Located In the East Valley- (Via De Ventura and 90th st.)
Handle incoming agent contracting calls and correspondence from agents, agencies, partners and other outside sources as necessary. Assists agents with various requests ensuring prompt and courteous service.
Reviews appointment applications for completeness to ensure current, accurate information. Initiates and responds to calls from both internal and external customers to obtain additional information and/or status of contracting.
Process new business cases - Verifies agents are appropriately contracted and appointed for the specific state the business is written in.
Follows up on outstanding contracting to ensure all information is received to complete appointment process.
Process agent appointment requests for various Departments of Insurance using NIPR.
Process background checks for agents for various Departments of Insurance that require background check prior to appointment.
Use various state websites and NIPR to ensure agent and agencies are appropriately licensed for the product and state business is being written.
Instruct customers on how to update their profiles on the website. Advise how to log in using their agent specific information.
Keeps abreast of current State Departments of Insurance requirements based upon updates received from legal/compliance areas and updates manuals to ensure up-to date information is available and makes decisions accordingly.
Responsible for training other team members on processes as needed
Special projects as requested by Supervisor.
Processes exception reports generated by various entities (partners/websites) including the no-pay report generated to determine if agent compensation should be paid.
Serves as resource for questions from both internal and external customers.
Assist Producer Contracting Supervisor as needed.
Performs similar job-related duties as assigned.
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
Aerotek is acting as an Employment Agency in relation to this vacancy.