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Customer Service Representative II - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Richfield, Minnesota 55423 Richfield, Minnesota |
About this job
Project Description -
This company recently launched the In-Home Advisor Program and are receiving higher inquires than anticipated. We need 12 Customer Service Representatives to join the team to field incoming calls and online inquiries regarding this brand-new program!
Position Overview:
Responsibilities/Deliverables that the candidate will be responsible for:
The In Home Operations Specialist is responsible for supporting the In Home Consultation team (In-Home Advisors/field, In-Home Consultation Team/corp) nationally. This includes:
* Routine communication (primarily inbound and outbound phone) and some email with clients, in home consultation team, store locations and local leadership to schedule IHA appointments.
* Operational and administrative support - produce high quality reporting (capturing of client needs within notes section of tools)
* Single point of contact for calls received from the national 1-800 number for the In Home consultation strategy
* Arranges and coordinates in home consultation schedules, meetings and appointments for the In Home Consultation team (In-Home Advisor role)
* Provides support as the primary point of contact for all In Home Consultation leads generated in stores, online or in bound calls
* Updates customer profiles in CRM as new information becomes available to ensure client info is up to date and readily available
* Can expect around 15-25 calls per hour
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
Aerotek is acting as an Employment Agency in relation to this vacancy.