Contact Center Representative

Contact Center Representative

Handles a high volume of inquiries via a variety of communication means (web, email, telephone queues, etc.) in a fast-paced global contact center.

Provides superior customer experiences to customers, partners, and internal colleagues.

Resolves customer requests with a high percentage of first-contact effectiveness; successfully manages prolonged or complex issues, with high attention to managing the customer experience and customer emotion.

Identifies, researches, and resolves customer questions and inquiries regarding the customer portal.

Acts as first level response to inquiries and requests such as maintenance verification, service requests, order status, customer information accuracy, etc.

Accurately documents calls/contacts, entering into proper databases

Serves as a liaison between customers and non-customer facing colleagues to ensure timely, appropriate transfer of information and response to inquiries.

Requirements:

2 years of recent call center experience

Proficient in Microsoft office

Bachelor's degree

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.