Laundry Supervisor - Full-time / Part-time

Laundry Supervisor:

As a Laundry Supervisor who enjoys assisting others at Westgate Vacation Villas & Town Center, you will maintain and ensure the cleanliness and daily operations of the Laundry Department.

About Westgate Vacation Villas Resort & Spa:

Westgate Vacation Villas Resort & Spa, which boasts more than 2,500 accommodations, offers you a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as 14 heated outdoor pools, 14 hot tubs, and the state-of-the-art Ship Wreck Island Water Park.

Responsibilities:

• Supervises and motivates all Laundry team members to ensure guest satisfaction and all standards and procedures are being met.
• Assists with the hiring, staffing, and training of all new team members for the Laundry Department.
• Assists with appraising performance, rewarding and disciplining, addressing complaints and resolving any linen issues.
• Assigns and directs work to ensure all cleanliness standards are met and exceeded following all established procedures.
• Sorts and counts articles to verify quantities for the inventory of all laundry.
• Maintains all chemical inventories.
• Prepares a weekly schedule for Laundry team members to ensure adequate staff.
• Assigns striping and picks up of laundry from rooms and throughout the property.
• Partners with Housekeeping Department to communicate the correct inventory of linen and supplies for checkouts.
• Completes all daily, weekly, and monthly paperwork and documentation as necessary.
• Assists team members with laundry tasks and other duties when necessary.

Qualifications:

• High School Diploma or equivalent is required. Associate’s Degree is preferred.
• Minimum of one year of supervisory and customer service experience is required.
• Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive, courteous and service-oriented manner.
• Strong time management skills with the ability to multitask and prioritize departmental functions to meet deadlines.
• Proven ability to handle guest challenges effectively, including anticipating, preventing, identifying and solving problems as necessary.
• Strong ability to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to lift at least 25 pounds and work in wet, humid, and outdoor weather conditions.