Key Holder/ Sales Lead

Do you love helping pets and want to work for a company you can grow with? Pet Supermarket believes in promotion from within and provides the tools you need to develop into the manager you want to be!

Job Overview: The Key Holder's primary function is to assist the store management team in the overall operation and performance of the store, which includes sales, merchandising, operations, supervision and adherence to all company guidelines and procedures to ensure efficient daily operations. As a Key Holder you will drive daily sales goals and supervise employees to complete tasks as the Manager on Duty in absence of store and assistant manager.

Essential Duties and Responsibilities

· Assign daily goals, tasks and assignments to associate team and ensure proper completion when Manager on Duty

· Follow and enforce all company policies and procedures to include operational and merchandising direction that is communicated from the Corporate Office

· Ensure proper care of all pets in store as outlined in the Animal Care Manual

· Provide the sales associate team with a vision of project objectives

· Provide sales associates with appropriate feedback and coaching

· Lead by example by modeling outstanding customer service skills

· Motivate and direct sales associate team to meet or exceed targeted sales goals

· Encourage team member development to build high performance teams

· Bring positive recognition through professionalism, enthusiastic attitude and effective communication

· Respond to customers complaints quickly, effectively and courteously, and request additional management assistance as necessary to resolve

Competencies

· Demonstrate World Class Service

· Maintain a strong customer focused culture

· Ability to motivate and lead diverse teams

· Clear and persuasive verbal and written communication

· Ability to work efficiently, effectively and independently with minimal supervision

· Ability to take initiative and handle various tasks simultaneously

· Ability to meet specified deadlines

· Availability for flexible scheduling

Education and/or Experience

· Prior retail, customer service and supervisor experience

· Knowledge of retail merchandising practices

· Strong competency in sales, products and service

· Working knowledge of POS system preferred