Loss Mitigation Representative

Job Description: The Loss Mitigation Representative position is an ideal opportunity for an aspiring Real Estate or Finance professional to obtain real-world residential real estate finance experience at a respected and growing private equity firm. The Loss Mitigation Representative will play an active role in identifying and analyzing settlement or modification opportunities.

Key Responsibilities:

• Providing customer service to borrowers and facilitating modifications, short sales, settlements and deed’s in lieu.
• Review borrower’s intent and ability to pay and inform customer of documents required for possible resolution.
• Monitoring and maintaining assigned accounts, taking inbound calls, making account adjustments, small balance write offs, customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Negotiating with home owners to arrange for the payment of defaulted debts. This may involve skip tracing in order to establishing contact with borrowers. All negotiations or contacts must be noted in a clear and detailed manner.

Essential Functions:

• High volume phone calls to assigned delinquent customers
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Provide excellent & considerate customer service
• Participate in team meetings
• Meet defined department goals and activity metrics

Required Skills:

• Strong attention to detail
• Strong analytical and problem solving skills
• Goal oriented
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities.