District Manager - Security

District Manager

Job Description:

District Manager is accountable for day-to-day operations of assigned accounts, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account.  Meet or exceed financial & operational goals; provide quality customer service.   Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel.  Provides after-hour emergency response as required.

Essential Functions

• Supervise the day to day security operations of an assigned Client Sites.
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support.
• Ensure the Client Site is provided with high-quality security services to protect people and property.
• Build, improve and maintain effective relationships with both client and employees.
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service.

Additional Responsibilities

• Ensure all required reporting and contract compliance requirements are met.
• Assure regular communication of issues or program with Client
• Handle any escalated security issues or emergency situations appropriately.
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinate and/or conduct site-specific checks, client-specific training, and annual refresher training for security personnel
• Develop/maintain operational procedures so that a valid and post orders are always available for emergency reference by the security staff.
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
• Take a proactive role in communicating with the client and meeting needs; meet with regularly, listen to issues, and provide security and technical expertise and solutions.  Ensure complete customer satisfaction.

Qualifications

• At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).
• Ability to develop and grow customer relationships.
• Experience in hiring, developing, motivating and retaining quality staff.
• Outstanding interpersonal and communications skills required.
• Ability to work in a team-oriented management environment with the ability to work independently.
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
• Previous payroll, billing and scheduling experience preferred.
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude.

Location: New York

Salary: $60K to $80k

Bilingual: Not required, preferred.

Schedule: Must be flexible to work different hours