Retail KeyHolder/ Associate

Who we are:
Bobbi Rocco is a contemporary clothing store founded by two business-savvy sisters with a love for fashion. Our boutiques carry our brand across Southern California and our location on Ventura Boulevard near Topanga Canyon was a perfect start to a new beginning. Our third location in La Jolla location has opened its arms to yet another American Dream, where we continue to expand and set our retail footprint.

Sales Associate:
At Bobbi Rocco we understand and respect the busy lives of the ladies who reside in the sun-kissed neighborhoods of Southern California and our Sales Associates are vital to delivering customer service that offers a distinctive shopping experience and drives sales results. While all positions within Bobbi Rocco require working as part of a team to meet department and store objectives, your individual responsibilities as a Sales Associate may include demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise and ready for sales events, or organizing the selling floor and stock areas.
Depending on location, we offer different types of Sales Associate positions. The Hiring Manager conducting your interview will detail the type of position you’re interviewing for during your appointment, and you will have the opportunity to ask questions at that time.
Holiday Sales Associates will have the same responsibilities on a temporary basis.

Essential Functions:
Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs
Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, Bobbi Rocco, and the purchase
Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor
Maintaining selling floor presentations, and restocking them as needed
Learning Bobbi Rocco systems and procedures to enhance selling efficiencies and complete support duties
Handle all exchanges and store credits courteously and professionally
Responsible for achieving personal sales goals
Maintain a professional attitude with sincerity and enthusiasm reflecting Bobbi Rocco commitment to our customer – the most important person in our stores
Be knowledgeable of and perform sales support functions related to POS procedures
Develop product knowledge by reading current vendor tags and pamphlets in order to communicate it to the customer
Be aware of current promotional events and sales
Maintain good housekeeping standards
Adhere to Loss Prevention and inventory control and compliance procedures
Perform other duties as assigned
Regular, dependable attendance and punctuality

Qualifications:
Education/Experience: Previous retail sales experience preferred, but not required
Communication Skills: Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.
Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units.
Reasoning Ability: Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.
Physical Demands: This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 30 lbs.
Other Skills: Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
Work Hours: Available to work a variety of hours, which may include early mornings, evenings, weekends, and overnight shifts.
This job description is not all inclusive. In addition, Bobbi Rocco reserves the right to amend this job description at any time. Bobbi Rocco is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.