Retail Operations Leader - Valleywide

Position Description:

The Retail Operations Leader leads the daily operations of the sales floor at a Retail Store location to help fund the Goodwill mission of ending unemployment. Directly leads Retail Sales Lead, Shift Lead, and Retail Sales Associates. Assists with leading production room as appropriate. Key responsibilities include people leadership, store operations, customer service, financial management, inventory control, donation processing, and training and development of store leads and staff.

Pay: $34,000 + Bonus Potential for Site

Essential Duties and Responsibilities:

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures team members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Serves as a Goodwill ambassador to the community.
• Builds a high-performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Retail Sales Lead, Shift Lead, and Retail Sales Associates.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma, GED, or equivalent work experience
• Two years’ work experience in Retail Management
• One-year customer service experience required
• Proficient in Microsoft Office Suite
• Valid Arizona drivers' license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position

Full-Time Employees we offer:

• Medical and dental plans
• Paid vacation and sick days
• Employee Assistance Program
• 401(k) with a very healthy company match

Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona — We Put People to Work!

To be considered for this position, you must apply online at www.jobs.goodwillaz.org

We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, gender identity, the presence of a non-job related medical condition or disability, or any other legally protected status. We will consider any reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the essential duties of the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.