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Hours Full-time, Part-time
Location Exton, PA
Exton, Pennsylvania

About this job

Job Description

Energy Management Systems, a rapidly growing comprehensive energy solutions provider, is looking for the newest member of its Account Integration team. This customer-facing position provides the development, implementation and management of all new account integration processes including researching, maintaining a library for, programming into our databases and communicating to the company various gas, water, sewer and electricity utility rates in jurisdictions where the company does business. The successful candidate will have a strong financial background, superior organizational abilities, keen research skills, excellent verbal and written communication skills and the drive and determination to play a key role in a dynamic and growing organization.

Essential Duties & Responsibilities

Rates Analyst Responsibilities

  • Research and maintain library of current utility rates and tariffs in multitude of jurisdictions.
  • Provide all necessary Departments with updates of current rates and tariffs.
  • Communicate with utility companies as necessary to address rates questions and concerns.
  • Inform and assist Account Representative Department Manager with application of rates and tariffs to utility billings.
  • Inform and assist Account Representatives, Consumer Service Representatives and Sales Department on all rates related questions and concerns from tenants and property management.
  • Assist New Accounts Department and Information Technology Department regarding programming of new utility rates.
  • Conduct regular meetings with Account Representative Department, Sales Department and other departments as necessary to educate regarding any major rates changes.

Account Integration Responsibilities

  • Assume complete ownership of the account integration process always maintaining a sense of urgency, integrity and customer intimacy while keeping a constant eye on the best interests of the customer and of EMS. Maintains ownership of the process even while waiting for others in the organization to provide their required input to the process.
  • Work collaboratively and proactively with EMS Sales Team from beginning to end of the account integration process. Reviews goals of RBC contract from client’s perspective to determine if client goals are realistic/achievable based on information provided by sales.
  • Ascertain what was promised to client by sales person and reconciles the client’s expectations with achievable deliverables based on site conditions as reported by sales and initial read resource and EMS billing capabilities.
  • Maintain intimate relationship with client, giving 1:1 personal care including conducting online meetings, reviewing utility bills, rent rolls, past billing practices and makes sure to set and meet client’s expectations adequately - sometimes with brutal honesty.
  • Strategically utilize other EMS resource’s (Sales Reps, Account Reps, etc.) client
  • relationships to facilitate SIMPLE account integration.
  • Produce regular concise communication to internal stakeholders regarding account integration status.
  • Produce regular concise communication to client stakeholders regarding account integration status.
  • Effectively communicate with EMS IT Department during system account construction and rates programming.
  • Maintain constant and thorough communication with EMS Field Operations, including Meter Reading Dept. and Service Dept.
  • Recognize opportunities during account integration process for additional services that EMS can offer to clients and engages with client to introduce such services for consideration and further discussions with the Sales Team.
  • Engage with EMS Rates Department when necessary to ensure proper rates & regulations are followed.
  • Maintain EMS Client Relationship Management (CRM) system as it pertains to account integration progress tracking.
  • Develop/streamline new and/or current processes to maximize efficiency in department.
  • Process and prepare initial billings for new residential, commercial, and industrial properties.
  • Partner with property managers to maximize recovery of energy costs.
  • Maintain the integrity of billing systems and ensure accurate work on a daily basis.
  • Research and reconcile bills when necessary.
  • Ensure Compliance with company policies and government regulations.
  • Effectively provide customer service to all accounts including responding to inquiries about products or services and handling and resolving customer complaints.

Qualifications

  • Bachelor’s Degree from accredited four (4) year college or university with a concentration in finance, accounting or business preferred, but will consider other relevant experience.
  • Strong accounting and analytical skills including a thorough understanding of billing and collections functions.
  • Excellent written and verbal communication and presentation skills.
  • Ability to identify and resolve problems in a timely manner.
  • Ability to meet deadlines is a must.
  • Ability to gather and analyze information skillfully and efficiently.
  • Strong attention to detail and excellent organizational and multitasking skills are essential.
  • Technological literacy including familiarity with word-processing, spreadsheets and other industry-specific software and the ability to master new technologies as they come on-line.
  • Strong internet skills, including use of e-mail programs, group messaging, and use of online meeting platforms.
  • Ability to maintain a breadth of knowledge of all services and products.
  • Ability to effectively adapt to changes in the work environment and/or scope of work.
  • Ability to work well with others is essential.
  • Creative and solutions oriented problem solver.
  • Internal candidate must be in good-standing and performing in an above-average capacity in their current position.

Work Schedule and Location

  • Full Time
  • Exton, Pennsylvania

Salary and Benefits

  • Salary commensurate with experience.
  • Medical Insurance with 86% contribution by EMS.
  • 401K Plan.
  • Semi-Annual Bonus Plan.
  • On-site training.

 

 

Company Description

About Energy Management Systems:

Energy Management Systems, in operation since 1980, is a leading provider of comprehensive energy solutions to managers of more than 1,600 multi-use properties across the United States. EMS provides multiple energy savings products and services, including utility billing and accounting services, expense management functions, energy consulting services and sustainability projects. By continuing to add new, technologically advanced energy efficient products and services, EMS maintains a prominent position on the cutting edge of the energy industry. At EMS, both management and staff strive to be passionate, positive, precise and personal in everything we do, externally for our customers and internally for our team. Our unique position in the marketplace as well as our dedication to our core values make EMS an exciting and dynamic place to work.