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Soft Collections Representative
| Hours | Full-time, Part-time |
|---|---|
| Location | Lansing, MI Lansing, Michigan |
About this job
A growing company in the Lansing, MI area is looking for Multiple Customer Service Representatives to work in their Soft Collections Department.
Candidates will be responsible for the collections of Tax and Insurance fees (Soft Collections). These positions will require candidates to perform "account resolution" through detailed research and investigations with clients to resolve collection issues. Reps will be coaching borrowers on how to stay out of default, and maintain consistent payments.
MUST HAVE:
- Proactively contact customers to inquire about payment status for past due invoices
- Act as a point-of-contact for borrowers - building long lasting relationships
- Monitor and request updates on credit status on accounts
- Research and resolve billing and payment application issues
- Establish and maintain effective relationships with internal and external business partners
Required Skills
- 6 months collection experience - proven experience utilizing collections tools and strategies
- 1+ years in MS Office, especially Word, Excel and Outlook
- Analytical, Problem Solving skills and Attention to Detail - ability to go to root causes of problems to take corrective and preventive actions
- Ability to stay organized and work independently
- Excellent communication skills - communicate effectively with superiors and borrowers from regions across the US via phone and email
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
Aerotek is acting as an Employment Agency in relation to this vacancy.