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Hours Full-time, Part-time
Location 3800 S.E. 22Nd Ave.
Portland, Oregon

About this job

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Non-Exempt

 

 

Position Summary:

Monitor and respond to signals from alarm Systems in accordance with policies and code regulations, calling local police and fire Departments to request dispatch and relay pertinent information. Answer incoming calls from company Associates and other Business partners, accurately and completely documenting all actions. The Alarm Center operates 24/7/365 and is responsible for monitoring all facilities including but not limited to grocery Stores, jewelry Stores, office buildings, distribution Centers and manufacturing facilities for intrusion, fire, refrigeration failure and duress alarms and communicating those alarms to the appropriate emergency response entity. Role model and demonstrate the company's core values of respect, honesty, Integrity, diversity, inclusion and Safety of others.

Essential Job Functions:
  • Provide timely, exemplary Service to all Associates and vendors while Maintaining a calm, professional composure at all times.
  • Monitor signals from alarm panels and react appropriately by following action Plans.
  • Accurately and completely document all actions.
  • Call local police and fire Departments to request dispatch and relay pertinent information.
  • Run reports and provides them to Internal Customers.
  • Answer phone calls and assist callers in a variety of situations, including calls regarding emergency situations.
  • Exercise the skills necessary to Maintain stable Performance in occasional high stress situations.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:
  • Minimum 18 years of age
  • Strong communication skills (written and oral)
  • Ability to effectively present information in one-on-one and small group situations to Customers, clients, and other Associates of the organization
  • Ability to work weekends on a regular basis
  • Ability to work overtime on an occasional basis
  • Ability to work any shift
  • Ability to sit for long periods of time in a high volume Call Center
  • Ability to preserve confidentiality of information
  • Accuracy and attention to detail
  • Ability to organize and prioritize a variety of tasks/Projects
  • Proficient with Microsoft office Applications
  • Previous Call Center experience
Desired Previous Job Experience:
  • Knowledge of Kroger policies, Procedures and organizational structure
  • Familiarity with Loss Prevention terms and Processes
  • Knowledge of Retail Store Operations
  • 40 WPM typing
  • Previous alarm control experience

 

Education Level: None
Required Travel: None
Required Certifications/Licenses: None
Position Type: Full-Time
 Regions: Any; General Office- Cincinnati; Mid-Atlantic; Midwest; Mountain; South; West

States: Alabama; Alaska; American Samoa; Arizona; Arkansas; California; Colorado; Connecticut; Delaware; District of Columbia; Federated States of Micronesia; Florida; Georgia; Guam; Hawaii; Idaho; Illinois; Indiana; Iowa; Kansas; Kentucky; Louisiana; Maine; Marshall Islands; Maryland; Massachusetts; Michigan; Minnesota; Mississippi; Missouri; Montana; Nebraska; Nevada; New Hampshire; New Jersey; New Mexico; New York; North Carolina; North Dakota; Northern Mariana Islands; Ohio; Oklahoma; Oregon; Palau; Pennsylvania; Puerto Rico; Rhode Island; South Carolina; South Dakota; Tennessee; Texas; Utah; Vermont; Virgin Islands; Virginia; Washington; West Virginia; Wisconsin; Wyoming
Keywords:

 

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee more than 443,000 Associates across 35 states and the District of Columbia. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

 

Company Overview
Kroger Family of Companies employs nearly 443,000 associates who serve customers in 2,796 retail food stores under a variety of in 35 states and the District of Columbia.  Kroger and its subsidiaries operate an expanding ClickList offering – a personalized, order online, pick up at the store service – in addition to 2,253 pharmacies, 787 convenience stores, 324 fine jewelry stores, 1,439 supermarket fuel centers and 38 food production plants in the United States.  Kroger is recognized as one of America’s most generous companies for its support of more than 100 Feeding America food bank partners, breast cancer research and awareness, the military and their families, and more than 145,000 community organizations including schools. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  OR || Portland || 3800 S.E. 22Nd Ave. || 97202 || Kroger General Office || [[mfield2]] || Retail Operations || Employee || Non-Exempt || Full-Time || None