Temp Customer Service Associate (Lumber)

General Description/Purpose

The primary function of the Customer Service Associate (CSA) is to assist customers with all of their shopping needs. This includes assisting

customers in the selection, demonstration, preparation and loading of merchandise. The CSA is required to respond to customer inquiries

and support them throughout their shopping experience including promoting customer loyalty plans and/or extended

protection/replacement plans where appropriate. The CSA is also responsible for maintaining a safe and secure work environment by

conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security

risks. Lastly, the CSA is responsible for completing all other duties as assigned.

Work Schedule

Requires morning, afternoon, and evening availability any day of the week. Required to work a Corporate schedule determined by Staffing

Department, but may be changed by store management based on the needs of the store. Requests to be scheduled off for a specific day

require advanced notification and approval by supervisor. Hourly Full Time or Part Time: Generally scheduled 39 to 40 or 10 to 25 hours

per week, respectively; more hours may be required based on the needs of the store. (Individuals in the CSA V role are required to work FT

hours on the sales floor.)

Scope

This position reports to a Service or Support Manager and does not have direct reports.

Essential Knowledge, Skills, and Abilities


Acting with Honor and Character: Integrity and Ethics


Administrative Ability: Computer Use


Arithmetic Computation: Arithmetic Computation


Basic Equipment Use/Assembly: Department Equipment and Systems Use in Assigned Area(s); Equipment Operations; Handheld Devices


Being Organizationally Savvy: Organizational and Department Knowledge


Communicating Effectively: English Language Proficiency; Telephone Etiquette; Verbal Communication


Conscientiousness/Inspection/Detail Orientation: Attention to Detail; Dependability


Customer Service: Customer Need Identification (Curiosity); Customer Service Orientation


Decision Making: Decision-Making; Problem Solving


Demonstrating Personal Flexibility: Adaptability/Flexibility; Learning; Stress Tolerance


Focusing on the Bottom Line: Accountability; Initiative


General Product or Service Knowledge: Demonstration; Department Merchandise in Assigned Area(s); General Product and Service Knowledge


Getting Organized: Multi-Tasking; Time Management


Inspiring Others: Influence


Keeping on Point: Sense of Urgency


Loss Prevention: Inventory Control


Managing Diverse Relationships: Diversity Awareness


Policies & Procedures: Lowe's Policies and Procedures; Lowe's Safety and Loss Prevention Policies and Procedures; Return and Exchange Policies


Power Equipment: Powered Equipment


Quality Awareness: Quality Awareness


Reading Comprehension: Reading Comprehension


Register Activities: Register Operation

Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.