Bilingual Customer Service / Compliance Screener - Full-time / Part-time

Bilingual Customer Service / Compliance Screener

This company works with a government benefit program that provides a discount on monthly telephone service for eligible low-income subscribers to help ensure they can connect to the nation's communications networks, find jobs, access health care services, connect with family and their children's schools, and call for help in an emergency.

This position offers an exciting opportunity for someone to be a key member of their rapidly growing business, and to help the community!

We are seeking someone who is bilingual English/Spanish.

Position Objective:

This candidate must be a motivated individual with excellent problem solving and analytical abilities. You will be responsible for reviewing applicants for the program and determining if they are eligible for the service. This position does requires schedule flexibility.

Duties & Responsibilities:

• Manage approvals for all submissions received
• Determine the cause for compliance specific problems, report them to the supervisor, and find immediate solutions
• Provide immediate support after receiving a proof of eligibility that is not compliant
• Report any suspicious activity
• EOD summary report of the calls received classified by status
• Monthly summary report, including approved/rejected
• Audits as necessary
• Perform other related duties as assigned

Qualifications:

• Telecommunication experience is preferred
• Bilingual English/Spanish strongly preferred
• Excellent communication skills, including writing, proof reading skills, and speaking
• 2+ years of customer service related experience
• High School education required, college degree preferred
• Must posses strong organizational skills and attention to detail
• Critical thinking, decision making and problem solving skills
• Proficient in using the latest versions of Microsoft Office
• Ability to work some nights and weekends

Typical schedule is Monday-Friday, first shift. However, we are looking for candidates who can also work some second shift hours and weekends.

Position starts at $12-$14/hr, with room for increase.

This company also offers an excellent 401K program! The company makes a 3% contribution on your behalf with no need for you to make any contribution. They also offer health benefits!