Host / Hostess

Blue Dalia is a vibrant Mexican restaurant and tequila bar featuring authentic, contemporary Mexican food and craft cocktails prepared with market-fresh ingredients that will be located on the second floor of Wegmans at the Natick Mall.

The job of the Host(ess) is to greet guests warmly, escort them to their table and ensure their experience is off to an incredible start. This position is also responsible for ensuring reservations are scheduled, table assignments are effectively planned and guests’ waiting time is as positive as the rest of their time to ensure a total dining experience they can’t get anywhere else.

How do I make a difference?

Providing Incredible, Knowledge Based Customer Service

• Provide incredible service to guests by warmly greeting them as they arrive and escorting them to the bar, lounge, event or dining area in an attentive, hospitable, courteous and efficient manner; being sure to monitor their needs and ensure a pleasant wait time to start their experience with warm hospitality and positive energy
• Plan table assignments, floor plans, daily rosters as well as guest seating; ensure accurate and fair guest placement that benefits both the service team and the guest
• Answer telephone calls in a prompt, consistent and courteous manner; take reservations and maintain the reservation book, answering questions and/ or directing calls to the appropriate area or person
• Maintain the appearance and accuracy of menus; ensure they are up-to-date and in excellent condition

Continuously Improving Results

• Assist in preparing the dining, bar and event areas for service with an exceptional attention to detail; help to ensure all areas are clean, organized and well-stocked
• Assist in performing opening and closing procedures as well as partner with other service team members to ensure exceptional customer service is provided at all times and guests are given a reason to return
• Learn about special events and general restaurant operations to provide support and perform additional tasks as needed

Living Who We Are

• Support, encourage, and respect co-workers
• Work with supervisor to set and achieve goals for professional development
• Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
• Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department

What skills, learnings, and experiences are required?

• Customer Service experience working in retail, restaurant service or other related industry experience
• Living Who We Are values by caring about the well-being of every person, having high standards as a way of life, making a difference in the communities we serve, respecting and listening to others and making decisions that benefit our customers and company
• Possess teamwork & diversity awareness by listening to others' points of view and recognizing and appreciating differences
• Recognize and seek opportunities for continuous learning to gain new understandings, skills and knowledge
• Provide incredible customer service, acknowledging customers, listening to their needs, proactively offering assistance and thanking each customer for shopping with us
• Properly handle, prepare, transport and store products; ensuring food & human safety practices are strictly adhered to
• Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
• Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions
• Utilize resources to educate self and others about product uses and characteristics, being sure to share acquired product knowledge
• Learn, use and be able to explain Wegmans sanctioned cooking techniques to assist customers for their success at home

What skills, learnings, and experiences are preferred and will set me apart? 

• Basic knowledge of food, beer, liquor and wine
• Previous experience as a host(ess) in a high standard, fresh concept restaurant/hotel management
• Experience working with Open Table, Micros, or other related systems
• Able to problem solve, anticipating, analyzing, and identifying problems, responding quickly when situations arise and preventing problems when possible

Work environment:

• Work includes walking, standing for prolonged periods of time without a break, some bending and reaching, along with continuous interaction with guests and co-workers in a fast-paced environment. The average weight range of items lifted is 5–10 pounds with a maximum weight lifted of 15 pounds occasionally. May be exposed to various allergens (things that may cause an allergic reaction).

Other:

• Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check
• All Applicants will be screened; only those closely matching the job posting will be interviewed