Retention Marketing Specialist - Full-time

Sling TV L.L.C. provides an over-the-top television experience on TVs, tablets, gaming consoles, computers, smartphones and other streaming devices. Distributed across a variety of strategic device partners, including Google, Amazon, Apple TV, Microsoft, T-Mobile, Sprint, Roku, Samsung, Netflix, and many others, Sling TV offers two primary domestic streaming services that collectively include more than 100 channels of top content. Featured programmers include Disney/ESPN, Fox, ABC, NBC, HBO, AMC, A&E, EPIX, Cinemax, Starz, NFL Network, NFL Networks, NBA TV, NHL Networks, Pac-12 Networks, Hallmark, Viacom, Univision, and more. For spanish-speaker customers, Sling Latino offers a suite of standalone and extra Spanish-programming packages tailored to the U S. Hispanic market.  And for those seeking International content, Sling International currently provides more than 300 channels in 20 languages (available across multiple devices) to U.S. households. 

Sling TV is the #1 Live TV Streaming Service 

(Based on the number of OTT households as reported by comScore as of April 2017)

Sling TV is a next-generation service that meets the entertainment needs of today’s contemporary viewers. Visit .

Skills – Experience and Requirements

A successful candidate will have the following:

• Bachelor's degree from a four-year college or university with focus in Business, Marketing, or related field
• Minimum 3-5 years of experience working on omni-channel marketing campaigns
• Experience with campaign measurement and a solid understanding of metrics that drive a business
• Confidence using data to drive decisions and results
• Passion for stepping into the customer’s shoes
• Strong project management, analytical, and organizational skills
• Comfortable working autonomously in a fast-paced environment and taking the initiative to find creative solutions
• Effective communicator with executive presence
• Proficient in Excel, Powerpoint, and Tableau

Overall
We are currently looking for a Retention Marketing Specialist II to join our Retention Marketing team. This role will invest in the relationship with free trial and paid subscribers to enhance their engagement and build affinity for Sling.  You’ll work within the team and with cross-functional business partners to drive loyalty across marketing touchpoints.  This is the right job for you if you like to use both analytical and creative thinking to deliver impact in a fast-paced environment.
 
Job Duties and Responsibilities

• Deliver messaging, segmentation, and targeting that aligns with retention marketing goals and priorities
• Identify key consumer insights to be incorporated into email, in-app, and web customer touchpoints
• Analyze data to report on performance, highlight areas for improvement, and act to close gaps
• Execute testing plans to optimize campaigns
• Collaborate with a Senior Marketing Lead and cross-functional business partners to deliver on engagement and loyalty initiatives
• Work with operations to ensure that prioritized IT development initiatives are progressing, are on schedule, and meet project requirements
• Continuously improve the My Account and customer service experience