Business Analyst - Billing Systems

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Experience Required:

• 4+ years of software application and billing related work-related experience
• 2+ years Amdocs CES experience on the specific target module
• Experience working with business partners – specifically with end users and accounting, tax and finance
• Project Management experience desired
• Excellent problem-solving skills
• Deeply involved in production support activities of complex BSS/OSS solution

The Dish Information Technology Group is looking for an energetic System Analyst to join our growing AMDOCS IT Billing team.  This team is responsible for the day to day operations of the billing system.  As a member of this team you would be responsible for working with other IT teams and business teams as the face of the AMDOCS IT Billing team to resolve billing issues and to implement new features that may impact multiple platforms connecting to the AMDOCS billing system.  A successful member of this team will be able to learn quickly, identify issues proactively and to respond with excellent customer service to our vendors.

Amdocs Systems Analyst Responsibilities:

• Act as subject matter expert for specific area of Amdocs CES 10 platform (MEC, Billing, CRM, AR/Collection, Ordering, etc)
• Responsible for daily operations in a full-service billing production environment
• Manage the resolutions of incidents in production environment
• Schedule, monitor and resolve batch scheduling (EOD, EOC, EOM)
• Proactively monitor system performance, bill queue, bill cycles, batch jobs, macros, email alarms and future critical process that require monitoring
• Understand new features/change requests, monitor/manage development and/or deployment, validate, report issues
• Document process flows and update knowledge base
• On-call support for of business hours for P1 incidents
• Provide support as needed to offshore teams

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