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in Arlington, VA
Director of Member Relations
•30 days ago
Hours | Full-time |
---|---|
Location | Arlington, VA Arlington, Virginia |
About this job
Are you a higher education expert with experience in the study
abroad field? Have you managed vast regional portfolios with keen
attention to all constituents? Are you a strong negotiator who
understands the unique needs and challenges of university
stakeholders in the context of education abroad? Then you may be
our next Director of Member Relations for the United
States.
To learn more about how you can join our team and help expand
ISEP's membership network to provide more opportunities for study
abroad to a diverse student population, please see the full job
description below.
POSITION SUMMARY
The Director of Member Relations is responsible for the creation
and implementation of ISEP's strategic plan for their designated
regional portfolio, including the development of new members and
programs, maintaining member relations, adherence to membership
standards, and management of ISEP Direct programs and
academically-focused initiatives.
While overseeing delivery of programs and services to students
in the designated region, the Director works to improve services
and meet program demands of the study abroad market, creating
greater access and diversity throughout the network. As the
institutional liaison, the Director is responsible for ensuring the
highest levels of program quality, delivery and customer
satisfaction.
PRINCIPAL RELATIONSHIPS
External: ISEP Coordinators, Senior International
Officers and other institutional contacts at member institutions in
the U.S.
Internal: Vice President for Member Relations, Vice
President for Enrollment Management, Director of Student
Engagement, Director of Communications & Strategic
Partnerships, Chief Marketing Officer and Program Managers.
KEY JOB RESPONSIBILITIES
Program Portfolio Management and Institutional Relations
(45%)
Prepare annual strategic plan and outreach for the U.S.
portfolio
In consultation with the Director of Student Engagement,
identify prospective new members and develop program offerings to
meet student interest and demand
Identify growth opportunities and trends; ensure appropriate
program mix through member recruitment
Manage student numbers to maintain the exchange balance within
the network and ensure enrollment targets are met
Coordinate outreach to members, ensuring consistency in the
ISEP brand; collaborate with ISEP's Marketing department on
promotional activities and materials
Define membership categories, track member enrollments and
monitor membership application process, ensuring protocol is
followed; provide quarterly reports on membership information
Review and evaluate prospective member applications, make
recommendations regarding admission, and coordinate integration and
training of new members
Spearhead and project manage the ISEP coordinator workshop with
the Member Relations team and oversee the training and mentoring of
new ISEP Coordinators throughout the year
ISEP Direct Management (20%)
Develop strategy for ISEP Direct program offerings and focus on
engagement with ISEP Direct members to increase applications
In consultation with other ISEP departments, create enrollment
targets for each program to help meet annual financial goals
Conduct competitor analysis, gather market intelligence and
analyze data to make program and price recommendations
Review and evaluate ISEP Direct cost agreements and negotiate
costs at host institutions
Quality and Delivery of Programs (35%)
Collaborate in the development and review of program
evaluations and implement action plans to address institutional
weaknesses
Monitor institutions' adherence to membership standards,
identify program concerns and propose solutions
Enhance program delivery through academically-focused
initiatives such as faculty engagement, curriculum integration,
special projects, etc.
Implement health and safety protocols in coordination with
member universities; oversee crises communication and response;
conduct risk assessments for designated regions
OTHER RECURRING DUTIES
Conduct site visits to potential, new and current member
institutions and organize regional site and study tours
Provide information for reports to ISEP leadership and
governance (Board of Directors, Council of Advisors)
Participate in international education conferences and events
as assigned
Participate in emergency phone rotation
Lead special projects and address departmental priorities as
assigned
REQUIRED QUALIFICATIONS
A. in International Education, International Relations, Area
Studies, or other relevant subject area
5-6 years of work experience in international education, study
abroad, international programs management, or related area
Knowledge and experience working with higher education
institutions in the United States
Exceptional communication abilities, to include writing, verbal
and presentation skills
Travel, study and/or work experience abroad
Project management experience and strong organizational
skills
Keen data analyst with a demonstrated record of metrics-based
decision-making
Financial acumen and experience making recommendations for
program offerings to meet revenue targets
ADDITIONAL DESIRED QUALIFICATIONS
Foreign language proficiency
Experience with report writing and presentation of data to lay
audience
HOW TO APPLY
Qualified applicants are encouraged to submit their resume,
cover letter, and salary expectation to: careers@isep.org with the subject
line “Director of Member Relations, U.S.” Application deadline:
March 26, 2018. The Chronicle of Higher Education. Keywords: Membership Director, Location: Arlington, VA - 22209