Floral Manager - Full-time / Part-time

PURPOSE

Provides prompt, efficient and friendly customer service. Reviews the status and appearance of the merchandise for freshness.  Trains, coaches, supervises and evaluates Floral associates; maintains performance standards; supervises and participates in all Floral activities.  Attains budgeted sales and profit goals of the Floral Department.  Monitors and enforces all Government and Company regulations.

WORKING RELATIONSHIPS:

Accountable and Reports to: Store Director, Asst. Store Director

Positions that report to you: Floral Designer, Senior Floral Designer, Floral Clerk

PRIMARY JOB FUNCTIONS:

• Provides prompt, efficient and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate’s designated department or elsewhere in the store.

• Genuinely thanks each customer and invites them back.

• Assists customers by: (examples include)
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Directs and participates in all Floral activities, including but not limited to receiving, designing, packaging, displaying, maintaining, and ordering product in order to maximize sales, earnings, and customer satisfaction in the Floral Department and total store. 
• Attains budgeted sales and profit goals of the Floral Department.

• Listens to customer complaints and resolves problems as appropriate.

• Answers the department telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Responsible for proper inventory control through ordering, processing, watering, pricing, and stocking.
• Ensures an adequate product supply is ready and on hand and develops or follows a production list.
• Anticipates product needs for the department on a daily basis.

• Ensures proper merchandising of product by understanding schematics, merchandising of advertised items, proper signage procedures, and meeting customer demands.

• Reviews the status and appearance of the product for freshness and replenishes and rotates product.

• Plans and monitors production to control shrink and promote sales.
• Builds and replenishes floral displays.
• Designs and assembles fresh and silk floral arrangements.
• Ensures total department remains organized according to “5S” standards.
• Prepares and completes all daily bookwork, record keeping and documentation required by Company or Store Director.
• Cleans all Floral equipment, merchandising vehicles and cases, floors, doors, walls and storage areas according to sanitation schedule and standards.

• Removes trash in a timely manner.

• Disassembles and flattens packing boxes and loads disassembled boxes into the baler.

• Inflates balloons using helium tank for displays and customer requests.
• Cuts, trims and wraps flowers and foliage as necessary.
• Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store guidelines.

• Reports to work when scheduled and on time.
• Checks invoices against delivered products and supplies.
• Protects associates and customers by removing potential hazards from the sales floor in a timely manner.

SECONDARY JOB FUNCTIONS:

• Updates Department décor for seasonal merchandising.

• Attends Company training meetings.
• Updates price changes as needed in scales, on shelves and displays.
• Changes labels and reloads supplies in department.

• Assists in interviewing of new associates.

• Performs other job related duties and special projects as required.

SUPERVISORY RESPONSIBILITIES:

• Trains, assists, and supervises department associates on job duties and performance of Company policies, procedures and standards. 
• Evaluates work performance of department associates and recommends personnel action, such as retention, promotion, transfers, disciplinary action, or dismissal.
• Prepares weekly work schedule for department to ensure adequate coverage and service level while adhering to weekly sales and payroll budgets.
• Monitors and enforces government and Jewel Safety and Sanitation regulations as well as wage and hour laws.

SKILLS AND ABILITIES REQUIRED TO PERFORM JOB:

• Ability to do simple addition, subtraction, copying figures, counting, and recording.
• Must have the ability to solve practical problems and deal with multiple variables as they are presented.
• Possess the ability to understand and follow written, verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
• Must be able to handle refrigerated levels of temperature, approximately 33 degrees for an extended amount of time.
• Must be able to work shifts varying in length and times, including nights, weekends and holidays.
• Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with color vision, depth perception and field of vision.
• Proficient in Microsoft Word, Microsoft Excel and Outlook.

WORKING CONDITIONS:

This position is exposed to temperature extremes and dampness. There are possible equipment movement hazards, knives and blades, exposure to cleaning chemicals and solvents, as well as product that has been sprayed with insecticides and chemicals.  There is significant responsibility to maintain customer service levels and handle multiple priorities.  This is a fast paced work environment.

EQUIPMENT USED TO PERFORM JOB:

Computer, copier, printer, fax machine, box cutter, pallet jack, stock cart, stem cutter, knives, label maker, helium tank, SPA gun, stocking rack, trash and cardboard compactor, telephone/intercom.

CONTACTS:

Has daily contact with co workers, suppliers/vendors and customers.

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification; they are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person so classified.