Bill Management Specialist - Full-time / Part-time

MUST HAVES
Customer service experience: phone and email
Computer skills: Microsoft Office Suite
Good with numbers

JOB DESCRIPTION:
The Bill Management Specialist will be providing customer service via phone and email. They will be acting as the "middleman" between end-user clients and utility companies in regards to their bills. This includes:
- Answering phone calls from client and utility companies and resolving issues
- Place calls to utility companies to resolve "shut off notices"
- Data entry: opening and closing accounts in the system, setting up each location for addresses

CLIENT JOB DESCRIPTION:
The Bill Management Specialist is responsible for daily Utility Bill Management customer care. The Bill Management Specialist is responsible for customer data integrity, account inquiries, as well as daily operation oversight. The specialist will also be responsible for coordinating and communicating with our Bill Management partner to ensure successful delivery and execution of the service for customers.
Additional responsibilities include:
* Management and oversight of customer daily operations
* Requesting duplicate invoice copies
* Vendor authorization creation and execution
* Monthly invoice reconciliation
* Troubleshooting customer issues regarding the platform
* Utility shut off prevention and resolution
* Vendor out-reach and issue resolution
* Providing weekly customer reporting as needed
* Site/Account maintenance and submissions
* Error reporting and reconciliation
* Creation and execution of vendor LOA

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.