Tax Form Managment (8109547)

Customer Service Rep:

Aerotek is seeking a customer service rep for a call center dealing with Tax Form Management

Job Description:
A Client Service Center Representative (Inbound) is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the CSC via phone, e-mail. Inbound agents work with client's employees.
Essential Duties and Responsibilities:
* Work with each contact to establish rapport with and gain the confidence of the caller.
* Deliver excellent customer service and strive to exceed customer expectations.
* Contribute to positive team metrics and meet pre-determined productivity standards.
* Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
* Document details of client interaction into the system while on the phone.
* Ability to follow a script when conversing with callers
* Follow security processes and procedures at all times when handling calls due to the visibility of personal data Accurately
communicate call and/or special project status to supervisor. Regular
attendance is an essential function of the job and is required (i.e., must be prompt for shifts, must be logged into queue at start time, must have daily transportation available).
Minimum Education and/or Experience:
* High School diploma or GED.
* 6 month minimum experience in any job with attention capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.
* Ability to organize work duties and perform job functions independently preferred

Qualifications:

* Must possess the ability to function in a fast-paced, demanding, high growth environment, and be client-satisfaction oriented.
* Strong listening skills
* Must show excellent attention to detail.
* Must maintain the highest level of integrity, courtesy, and respect while interacting with clients, Equifax employees, and business contacts.
* Must adhere at all times to security requirements.
* Must exhibit strong organizational, problem-solving, and analytical skills.
* Must have experience with email and be able to navigate with common desktop software such as Outlook
* Must have excellent listening, oral, and grammatical communication skills.
* Must have strong interpersonal skills and professional attitude.
* Must be able to understand and use new technologies quickly.

Shift:

Availability from 7am to 8pm

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.