Sr Rep, Bank Sales & Service - Full-time / Part-time

JOB SUMMARY: Provides outstanding service and sales support to internal and external Bank customers. Transacts Bank business in accordance with government regulations, account provisions, and internal procedures and controls. Analyzes and resolves more complex customer issues. Answers questions from internal and external customers, other product areas, and distribution channels within the bank. Turns routine service inquiries into sales opportunities. Uses knowledge of bank products to provide recommendations of bank products that can provide financial solutions to customers.

JOB RESPONSIBILITIES:
1. Serves as a first point of contact for Bank customer service and sales inquiries. Uses good understanding of current and previous bank products to answer questions from internal and external stakeholders. Maintains timely records of all conversations, and uses strong knowledge of all processing systems to provide service to customers/stakeholders.
2. Provides outstanding service to customers in support of business units service and sales objectives. Demonstrates a high level of understanding of customer needs and emphasizes timely responses. Educates customers on product features and benefits. Confidently delivers communications using easy to understand methods.
3. Establishes and maintains complex bank accounts and products at the request of new and existing customers.
4. Analyzes and deciphers complex problems to determine proper course of action. Researches and corrects complex account and/or customer service issues. Implements solutions to customer service issues.
5. Engages bank administrative and operations support staff where appropriate to assist with issue resolution, and follows-up with customer to ensure completion.
6. Engages Bank customers to build and retain their assets with NW Bank. Probes to understand reasons for asset flight and offers alternative solutions for assets.
7. Turns routine service inquiries into sales opportunities. Uses knowledge of bank products to provide recommendations of bank products that can provide financial solutions to customers.
8. Assists in facilitating training on Bank procedures, products, or systems.
9. Performs other duties as assigned.


Knowledge: Proven knowledge of assigned product lines(s), regulatory requirements, internal processing and service work flows & procedures.

Skills/Competencies: Customer Customer Focus, Interpersonal Savvy, Consultative, Drive for Results, Optimism, Dealing with Ambiguity, Listening, Patience, Problem Solving, Technical Knowledge, Decision Quality.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.