Patient Assistance Specialist - Full-time / Part-time

Aerotek is currently hiring Patient Assistant Specialists for a top healthcare practice in Virginia Beach, Virginia!

Job Duties Include:

• Primary function is to accurately schedule new patients and established patients for office visits by evaluating their needs to determine appropriate site and provider of care, based on the conversation with the patient and insurance eligibility.
• Registers patients by gathering demographic information with the highest possible proficiency, and verifies existing data. Upon registering the patient, mails appointment reminder, information packet, and various office location information needed to effectively locate the office.
• Completes incoming requests from referring providers via telephone calls, emails, in-baskets or faxes and manages their requests and/or inquiries. Accommodates requests for same day appointments as permitted.
• Promptly and courteously answers and screens incoming calls and routes them appropriately according to established customer service guidelines.
• Prioritizes calls using courteous and professional attitude to ensure the highest satisfaction from all callers.
• Handles complaints and inquiries by obtaining and evaluating all relevant data. Resolves callers concerns in a timely fashion.
• Coordinates changes, postponements and cancellations with other schedulers so that waitlist may be managed in a timely manner.
• Verifies and/or confirms appointments for patients.
• Ensures that all new patient medical notes from referring providers are forwarded to appropriate chart prep personnel for abstraction
• Projects an image of professionalism in both verbal and non-verbal communication to ensure a positive experience for patients, providers, visitors and colleagues.
• Assists department management in identifying needs for training and staff education. Offers guidance, assistance and direction to less experienced team members.

Ideal candidates will have:

• 6 months of healthcare/medical experience working in a doctor's office, hospital, healthcare practice.
• Must be computer savvy
• Experience using Epic products (software)
• Athena scheduling software experience preferred

Interested and qualified candidates are encouraged to apply

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.