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French Technical Customer Service Specialist- Escalations - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Charlotte, North Carolina 28202 Charlotte, North Carolina |
About this job
Essential Duties:
FRENCH AND ENGLISH COMMUNICATION SKILLS. MUST BE ABLE TO COMMUNICATE (WRITTEN/VERBALLY)**
80% of the calls will be in English.
20% in French.
- Must have motor, engine, 2 stroke engine, 4 stroke engine, or lawn care knowledge.
* Respond to questions from internal and external customers such as Distributors, National Accounts, engineers and "End User" escalations.
* Required to remain logged in to the systems and process received or assigned cases using phone, chat, email, CRM (Customer Relations Management System), Web Warranty and written correspondence on a daily basis within department metrics.
* Record details of cases in CRM, as well as actions taken
* Provide clear solutions for product repair, replacement or policy adjustment.
* Provide input to manufacturing and engineering departments with field obtained information to enhance product improvements and warranty cost reductions.
* Required to assist dealers with warranty processing and questionable component failure analysis.
* Effectively communicate escalations to Customer Care Leadership Team for timely effective resolution.
* Provide general customer service functions as required, such as but not limited to placing orders, parts look-up, pricing inquiries.
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
Aerotek is acting as an Employment Agency in relation to this vacancy.
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