Electronics Repair Technician

Here at UBREAKIFIX (UBIF as we like to call it in-house), employees are our first customers. We understand that without happy employees, we cannot provide the industry-leading customer experience that we strive for with each and every interaction. As a UBIF Technician, you are the face of the brand and the person most important to how we come across. We are looking for enthusiastic, passionate people who want to work hard, work together, and always be helping our customers with tech-related solutions.

We are constantly promoting from within and growing faster than ever (6 stores in the D/M/V with more on the way!). Are you down to be apart of the best of the best in the tech repair space?

Pay Rate: Hourly, $9 for training, $10/hr; Opportunity for rapid advancement depending on job performance.

Job Purpose: Serve users of tech by providing repair solutions and advice for all of their technology repair needs.

• 1-3 years of customer service/retail sales experience preferred
• Ability to think on your feet, and offer creative solutions to problems
• Proven ability to learn new, required skills to ensure the best possible customer experience
• Highly motivated and results- driven individual
• Team Player
• Strong organizational and time management skills
• Able to keep your composure when faced with multiple deadlines
• Great attention to detail
• Ability to work well with others in a small, close knit team
• Reliable transportation
• Able pass a background and drug test

Tasks and Responsibilities:

• Ensure that customers have a fantastic repair experience and in turn creating promoters of the brand
• Assist customers from initial check in process all the way through to the completion of repair
• Provide creative recommendations for technology repair needs
• Diagnose, troubleshoot and repair devices (Training provided)
• Explain complex technical issues to customers in a non-technical, simple to understand manner
• Provide repair and replacement estimates to customers
• Provide additional recommendations for accessory up-selling
• Ensure that all repairs meet or exceed UBREAKIFIX quality standards
• Provide excellence in each and every customer interaction. Follow the A,B,C’s of customer interactions: Always Be Selling, and ensure customers they have picked the right place for their repair needs!
• Ensure inventory levels are accurate and tracked properly through following systemized UBIF process for inventory ordering, tracking and management.
• Follow proper protocol while handling delicate devices for customers
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
• Maintain the cleanliness and professional appearance of the store

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time. UBREAKIFIX is an equal opportunity employer M/F/D/V

Job Type: Full-time