Apple Retail Sales Associate / Service Writer

iStore is the premier retailer of Apple products and solutions. We're looking for dedicated individuals with a passion to simplify and enhance the customers' retail experience. Equipped with top-notch training and competitive incentives you will discover countless opportunities for growth and personal development, all while working in a fun and creative environment!

Additional Requirements

•You're passionate about Apple and eager to share that passion with others.
•You have strong people skills-you're approachable, a good listener, and empathetic.
•You're a team player, and understand the importance of asking for help when needed.
•You'll need to be flexible with your schedule. Your work hours will be based on business needs.

Apply Here:

https://istore.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=5727617

Additional Requirements

•You're passionate about Apple and eager to share that passion with others.
•You have strong people skills-you're approachable, a good listener, and empathetic.
•You're a team player, and understand the importance of asking for help when needed.
•You'll need to be flexible with your schedule. Your work hours will be based on business needs.

Responsibilities:
• Ensure all customers are assisted in a friendly, prompt, professional and ethical manner
• Conduct troubleshooting, diagnostics, and repairs in a manner that reflects our world-class experience and customer service
• Provide product troubleshooting, diagnosis, and repair on (but not limited to) the following products: Mac OS X, iLife Suite, iWork Suite, Microsoft Office, Windows Solutions on OS X, Macbook, Macbook Pro, Macbook Air, iBook, Powerbook, iMac, Mac Pro, Power Mac, Mac Mini, iPod, iPad, iPhone
• Answer phone and take care of CS issues as needed
• Manage parts receipt, tracking and distribution process. This includes staying alert to Loss Prevention issues and using checks and balances based on processes and reports
• Help perform weekly service inventory counts as needed
• Perform customer check-outs as needed
• Execute the store routine with enthusiasm
• Follow Service opening and closing procedures to uphold store appearance, cleanliness, and organizational standards
• Maintain a clean and organized workspace environment
• Attend all required meetings
• Assure the quality experience as per our Mission Statement of our customers
• Understand and uphold all policies and procedures
• Protect the company against fraudulent and harmful activities
• Be a positive support and help to sales staff team and management
• Other duties as assigned
• Meet Customer Survey standards for service check-ins
• Manage relationships in a manner acceptable to others and to the organization; adhere consistently with all organizational policies related to our respectful workplace
• Demonstrate a consistent commitment to field-focused service by prioritizing field-based requests, responding quickly and favorably to field-based feedback, by minimizing tasks, and proactively seeking ways to help store teams focus on customer service as productively as possible
• Work collaboratively with others within and outside of his or her function to achieve goals, simply processes, reduce costs, prevent loss, and to ensure that work is completed safely, accurately, and on time
• Responsible for adhering consistently with all employment policies as stated in the employee handbook provided or as provided by his or her supervisor

Qualifications:

• High school diploma or GED required; 1 or more years of accredited college study preferred
• At least one year of successful organizational experience required

• Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members
• Working ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
• Working ability to work under demanding time constraints and production goals
• Possess working analytical, problem solving and decision making skills
• Proficient customer service skills
• Working knowledge of Mac-based/Windows-based business computers and Microsoft Office programs; specifically, Access, Excel, Outlook, PowerPoint, Project and Word
• Working ability to model consistently iStore 's commitment to a respectful, diverse, inclusive, and collaborative work environment
• Consistently demonstrates a commitment to iStore policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
• Ability to lift and/or move boxes, totes, and other objects weighing up to 50 lbs., horizontally, and from ground level to a minimum height of 4 feet
• Certified or the ability to become certified with minimal training in: Apple Sales Enablement, Education, and Development (SEED) - Product Professional, iOS Certification, Mac Integration Basics (MIB)
• Working ability and willingness to learn new products and services in a timely manner
• Knowledgeable and willing to learn current and future technology and solutions

Apply Here:

https://istore.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=5727617