Beverage Server - Full-time / Part-time

POSITION SUMMARY:

To provide excellent, timely customer service, in order to ensure a favorable gaming and entertainment experience. Promote the See. Say. Smile. culture through actions and positive attitude.

ESSENTIAL FUNCTIONS:

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
• Take drink orders from customers, communicate with bartenders, assist in the preparation of drinks, and serve drinks accurately and timely.
• Handle money according to procedure.
• Appropriately use all bar equipment and Micros system.
• Work well with all other team members and all customers.
• Monitor customers’ consumption of alcohol and intervene as needed according to company policy and procedures regarding customers’ alcohol limits.
• Have complete knowledge of, and effectively promote, all casino events and promotional activities.
• Adhere to departmental and property appearance guidelines and uniform requirements.
• Ensure the safety and security of team members and customers.
• Comply with all policies and procedures established by Isle of Capri Casino and departmental management.
• Carry out other duties reasonably assigned by management.

KNOWLEDGE, SKILLS, ABILITIES and OTHER CHARACTERISTICS:

• A high school diploma or GED is preferred.
• Must be at least 18 years old.
• Read, write legibly, understand simple instructions, and speak appropriately in fluent English.
• Excellent customer service and communication skills.
• Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime as needed.
• Must be able to obtain Missouri Gaming Commission occupational license and Kansas City, Missouri liquor permit.
• Count money and change correctly.
• Understand and adhere to all Kansas City and Missouri liquor laws and regulations, Missouri Gaming Commission regulations, sanitation and health department regulations, and any other applicable federal, state, and/or local laws and regulations.
• Effectively handle situations that may arise because of intoxicated customers.
• Correctly perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.