Catering Customer Service - Part-time

Want a job you'll LOVE?

Our Catering department makes party planning easy by offering a variety of cuisines and solutions for any occasion. In this area, you’ll work with customers to determine event needs and offer suggestions and additional services to make each event successful. If you enjoy party planning and are looking for an opportunity to help customers, this could be the role for you!

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How do I make a difference?

Providing Incredible, Knowledge  Based Customer Service

• Answer telephones, greet walk-ins, take orders, and respond to customer inquiries while offering suggestions and solutions to meet their event needs
• Provide information on events taking place in the Menu Development Kitchen, take reservations for these events, submit/confirm orders with all outside departments
• Utilize catering brochures and other materials to up-sell packages and offer additional products/services

Ensuring High Quality Products & Ingredients

• Gather any additional products requested to complete catering orders (paper products, etc.).
• Enter data into catering system (C-Board) to ensure accuracy
• Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures

Living Who We Are

• Support, encourage, and respect co-workers
• Work with supervisor to set and achieve goals for professional development
• Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
• Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department

Seeking Candidates Who…

• Live our values: caring, respect, empowerment, making a difference, high standards
• Possess teamwork & diversity awareness
• Seek continuous learning opportunities
• Provide incredible customer service
• Ensure food & human safety
• Possess organizational skills
• Provide knowledge based service
• Educate self and others about product knowledge
• Use and explain Wegmans cooking techniques
• Possess culinary knife skills


Preferred Skills and Experience

• Prepared Foods experience preferred
• Catering/Banquet operation knowledge preferred

Work Environment

• Work involves continuous interaction with customers and co-workers in a fast-paced environment
• Typical motions include frequent handwriting and use of personal computer and telephone
• Responsible for moving and lifting 5-10 pounds with a maximum weight lifted of 30 pounds occasionally
• Will spend the majority of time sitting, walking and standing on his or her feet without a break for up to 4 hours
• May be exposed to various allergens and work environments, including temperature changes

* Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed