Business Operations Analyst - Business Process & Technology

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

A successful Business Operations Analyst will have the following:

• Bachelor’s degree (B.A.) from a four year College/University; or equivalent combination of education and experience.
• Ability to solve practical problems in an ever-changing and evolving business landscape.
• Ability to effectively communicate, interact and present information across a large spectrum of audiences ranging from the general public to individual contributors, managers and/or executives from various business stakeholder units and IT.
• Applicant must be willing to handle a variety of situations and tasks with minimal supervision from management. Applicant must be self-motivated and strive to take initiative to analyze data, draw conclusions, derive solutions and solve problems on their own.

A Business Operations Analyst within the Business Process and Technology department will work cross-functionally with other departments to deliver projects, programs and strategic initiatives which impact the company’s bottom line. Your work will make key contributions towards the end to end experience for customers, agents (sales & customer service, marketing, legal and broadband) and technicians. In order to be successful in this role, you will need to be a highly motivated individual capable of working with peers, managers and executives of other departments to identify issues, establish priorities and engage IT technical resources to define solutions.

Primary Responsibilities and Job Functions:

• Manages planning, development, design, requirements gathering, project scope documentation and implementation of assigned projects, programs & strategic initiatives.
• Engages with business unit stakeholders and IT to oversee and guide implementation throughout the project, program or initiatives life-cycle.
• Serves as the subject matter expert and “go to” resource for business rules and projects, programs and strategic initiatives.
• Creates and distributes weekly project statuses/updates, organizes and conducts weekly project meetings and tracks any relevant issues and tasks on said programs and projects.
• Performs analysis to identify/verify production application issues. Determines solutions for production application issues and works with appropriate teams to fix the issue(s).
• Other duties as required. This list is not meant to be a comprehensive summary of all duties and responsibilities assigned to this position.