Business Operations Analyst - Digital Engagement

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

A successful Business Operations Analyst will have the following:

• Bachelor's degree from four-year college or university; or at least four years related experience and/or training; or equivalent combination of education and experience.
• Strong/advanced skills in MS Office Suite and Microsoft Project (especially in PowerPoint and Excel); working knowledge of HTML, CSS, and JavaScript, as well as basic IT architecture and programming preferred.
• Proven ability to improve products and processes to meet customer and business needs and business through analysis, creativity and customer first focus.
• Experience managing multiple projects simultaneously (preferably using the Agile development methodology), with the ability to organize and prioritize work in order to meet tight deadlines.
• Ability to interact with and communicate effectively with a large spectrum of different stakeholders, including IT personnel, senior business executives, and technology vendors.
• Ability to work in a fast-paced, constantly-changing environment while handling different situations and tasks with minimal direct oversight from management. Applicant must be comfortable working without direct supervision and be internally motivated to seek out projects and drive forward needed initiatives.

The Business Operations Analyst – Digital Engagement is responsible for eliciting vision, scope, and requirements for the transactional (My Account) portion of the existing customer website mydish.com.  The role gathers, tracks, and analyzes business requirements and data and must be able to identify areas of improvement across the DISH operational footprint. An ideal candidate will have a proven track record of delivering business solutions which build value for organizations.

Primary responsibilities fall into the following categories:

• Analyzing quantitative and qualitative data to identify issues and opportunities to improve existing tool to improve customer self-service and digital engagement
• Organizing and coordinating all transactional mydish.com initiatives, from inception through to implementation, in coordination with other Business, Project Management, Design, Development, and Testing teams
• Writing requirements (user stories) for new functionality and enhancements to existing functionality
• Devising creative and innovative ways to meet goals (KPIs) and then measuring and reporting performance against them
• Maintaining an expert level of knowledge around relevant business processes and application functionality, including documenting said processes and functionality for internal and external reference as appropriate
• Other duties as required.  This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.