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About this job

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry.  Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves.  We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider.  We are doing it again with the launch of the first live, internet-delivered TV Service – Sling TV, that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

 

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

 

We have a bold sense of pride, adventure, and desire to win – it’s in our DNA.  And we’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

 

Opportunity is here.  We are DISH.

 

#LI-EL1

A successful Uptraining Manager will have the following:

 

  • Bachelor’s degree from a four-year college or university strongly preferred; Masters in Instructional Design, Communications, Organizational Development, or MBA is a plus.
  • Five to seven years of overall experience and two plus years of management experience, specifically training, teaching, video production and/or corporate communications.
  • Excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills, with an affinity for a data-driven environment.
  • Flexible, innovative and the ability to manage responsibilities and priorities in a fast-paced, growth-oriented and time-critical environment.

The Manager for In-Home Services (IHS) Uptraining oversees the creation of content for weekly training and communications to our national workforce.  This impactful role leads the team of Video Producers and Writers who create content and communications materials including weekly instructional videos, hand-out training in support of new tools and processes, and manager-led activities.

 

Primary responsibilities include:

 

  • Oversight and creation of uptraining and communications materials including weekly instructional videos, hand-out training in support of new tools and processes, and facilitator-led exercises.
  • Weekly deadlines; this position manages a team of Video Producers and Writers, and ensures all stakeholder engagement in the content development process, confirms approvals of content, and adheres to timelines.
  • Takes full ownership of the accuracy and quality of material.
  • Coordinates with the video producers on delivery of media content and the Curriculum Manager to integrate uptraining with curriculum updates.
  • Anticipates future needs and organizes the weekly training plan months in advance of delivery based on business requests.
  • Facilitates the weekly Director and VP level training review process while maintaining a focus on uptraining effectiveness.