Business Operations Analyst - Modeling & Analytics

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

A successful CXO Business Operations Analyst will have the following: 

• The ability to execute every step of a data-driven improvement cycle as it pertains to our initiatives
• Strong consensus-building and leadership skills, and an overarching desire to deliver results
• Comfort in speaking with employees in the field, as well as executives; possessing excellent written and verbal communication skills
• Capacity to retrieve and investigate data in SQL
• Understanding of statistical analysis; experience with pertinent software (e.g., R, Python stats packages)
• At least a BS (MS or MBA preferred) in a quantitative field
  • Examples include (but are not limited to): Operations Research, Finance, Applied Mathematics and Statistics, Computer Science, Management Sciences, Data Science, Industrial Engineering, or other related disciplines
  • Individuals with multidisciplinary skill sets are strongly encouraged to apply

#LI-LL1

DISH currently has an opportunity for a strongly motivated Business Operations Analyst within a Modeling and Analytics team, serving the Customer Experience Operations (CXO) department.  Primary partners and customers include CXO workforce operations, skill management, and finance teams, as well as executives.

Primary responsibilities fall into the following categories:

• Deliver operational value through analysis and optimization, continuously improving processes
• Identify and prioritize opportunities and inefficiencies in processes; develop solutions to address root causes

• Perform prescriptive analytics and ad-hoc analyses in a timely manner to provide not just data, but insights, as well as recommend actions to executives and senior managers (both internal and external to the department)
• Plan and execute pilots to test feasibility and measure results of changes prior to full-scale implementation