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Customer Service Rep - Full-time / Part-time
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | 1735 N 1ST,suit 308 san jose, California |
About this job
Responsible for processing quotations, sales orders, bookings, releases and shipments. Coordinates with other departments to resolve problems. Requires excellent organization and communication skills, and the ability to work well with others. Duties and tasks may vary by business unit. Reports to the Customer Service Manager, Regional Sales Manager, or equivalent.
DESCRIPTION BY JOB LEVEL
INTERMEDIATE LEVEL (II):
- Meets entry-level position description. Works under supervision.
- Services complex accounts and orders.
- Assists entry-level customer service representatives with challenging issues.
- Identifies areas for improvement and participates in the development of better operational processes.
- May arrange air and sea shipments with FTH based on customer requirements.
- May monitor customer’s portal site to identify requirements to pull in or push out orders.
- May work with major account consigned-inventory programs to insure inventory and service levels are met.
- May support tradeshow activity.