Bilingual Customer Service Representative - Full-time / Part-time

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

We are adding Customer Care, Bilingual Customer Care and Licensed Health Insurance Professionals to our team. This is an outstanding opportunity to join a team that takes pride in doing business with people, for people. It is a place where you’ll experience great job satisfaction in an inspiring, uplifting work environment.

What you will do

Answer inbound sales calls from individual customers

Promote and offer products and services by consulting and evaluating customer needs

Accurately process orders per specified guidelines and polices

Meet and exceed individual quotas, team sales goals and all performance metrics

Builds excellent rapport & confidence with all customers while identifying their needs

Negotiate customers’ requests, changes of service, and billing arrangements

Responsible for all customer inquiries

Follow up to customer inquiries by taking specific action in a timely manner

Enters data from customers into various software programs

Thrives as a team player in a fast-paced, high-energy, change-oriented environment

Participates in additional training courses when needed

Performs other related duties and assignments as required

Exercise retention efforts when appropriate

Processing Credit card payments

What you will bring

Must be fluent in Spanish and English

One year Customer Service experience preferred

One year sales experience required (call center, retail, insurance, upselling, door to door)

Six month previous call center experience preferred

Must be 18 years old

Type 25 wpm

High School Graduate or GED

Ability to sell to customer

Ability to use desktop computer system and hardware, e.g. mouse, keyboard

Logical problem solving skills and ability to multi-task

Proven oral and written communication skills

Must have availability to work various shifts influenced by current business needs

Ability to use Windows operating systems and navigate between various windows

Ability to work under pressure while being assumptive and assertive in closing

Continuously demonstrate a high sense of urgency

Must have a keen sense of attention to detail, taking the initiative

Must be able to pass a Federal Background Check and Drug Testing

Possess a high level of Professionalism

Ability to understand and empathize with customer’s issues

APPLY NOW!