Customer Service Representative - Full-time / Part-time

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

We are adding Customer Care, Bilingual Customer Care and Licensed Health Insurance Professionals to our team. This is an outstanding opportunity to join a team that takes pride in doing business with people, for people. It is a place where you’ll experience great job satisfaction in an inspiring, uplifting work environment.

What you will do

Responsible for all customer inquiries and questions

Provide excellent customer service at all times

Follow up to customer inquiries by taking action in a timely manner

Troubleshoot equipment and systems problems

Problem solve to help customers resolve issues on first call

Enters data from customers into various software programs

Appropriately communicate with upset customers to resolve their inquiries

Thrives as a team player in a fast-paced, high-energy, change-oriented environment

Participates in additional training courses when needed

Performs other related duties and assignments as required and as assigned by supervisor

Exercise retention efforts when appropriate

Identify customers who are comparison-shopping and inquiring about contract terms

Assisting the customer with the correct price plan

What you will bring

6 months Contact Center experience preferred

One year previous customer service experience required

Must be at least 18 years of age

Type 25 wpm

High School Graduate or GED

Logical problem solving skills and ability to multi-task

Proven oral and written communication skills

Must have availability to work various shifts

Ability to use Windows operating systems and navigate between various windows

Ability to work under pressure

Continuously demonstrate a high sense of urgency

Must have a keen sense of attention to detail, taking the initiative.

Must be able to pass a Federal Background Check and Drug testing

Possess a high level of Professionalism

Proven experience in overcoming unexpected difficulties and using logical problem solving skills.

Ability to understand and empathize with customer’s issues