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Seasonal - Customer Service Associate - Plumbing - Reno - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 5075 Kietzke Lane Reno, Nevada |
About this job
The primary function of the Customer Service Associate (CSA) is to assist customers with all of their shopping needs. This includes assisting customers in the selection, demonstration, preparation and loading of merchandise. The CSA is required to respond to customer inquiries and support them throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate. The CSA is also responsible for maintaining a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security
risks. Lastly, the CSA is responsible for completing all other duties as assigned.
Work Schedule
Requires morning, afternoon, and evening availability any day of the week. Required to work a Corporate schedule determined by Staffing Department, but may be changed by store management based on the needs of the store. Requests to be scheduled off for a specific day require advanced notification and approval by supervisor. Hourly Full Time or Part Time: Generally scheduled 39 to 40 or 10 to 25 hours per week, respectively; more hours may be required based on the needs of the store. (Individuals in the CSA V role are required to work FT hours on the sales floor.)
Physical Requirements
Lifts up to 25 pounds without assistance; may lift up to 40 pounds with or without assistance.
Effective Date: 1/20/2017 Page 2 of 4
Physical Requirements (Continued)
Agility : The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks. This includes the ability to move throughout all areas of the store (e.g., sales floor, receiving, register areas, lawn and garden), Lowe's property surrounding the store, or additional work areas.
Climbing : The ability to climb, work, and carry items up and down ladders.
Hand-Eye Coordination : The ability to coordinate one's eyes with one's fingers, wrists, or arms to move, carry, or manipulate objects or to perform other job-related tasks.
Manual Dexterity : The ability to make quick, accurate, skillful, coordinated movements of one hand, one hand in coordination with its arm, or two hands to grasp, place, move, or assemble objects.
Physical Strength : The ability to lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs, or a combination of these muscle groups.
Proper Lifting Techniques : The ability to properly lift heavy objects or equipment. This includes the knowledge of correct bending and lifting techniques as needed to properly position and use one's hands, feet, legs, arms, and back to lift objects or equipment, and to push, pull, and carry heavy objects.
Protective Equipment : The ability to wear all necessary personal protective equipment to perform job functions.
Safety Harness : The ability to wear the safety harness to perform job functions.
Stamina : The ability to exert oneself physically over long periods of time. This may include performing repetitive or strenuous tasks as well as standing and sitting for long periods.
Visual Acuity : The ability to see details (e.g., letters, numbers, codes, color, symbols, marks, labels, signs, video displays including iPads) clearly to accomplish work tasks in a safe and efficient manner.
Work Conditions : The ability to perform job activities, with appropriate intermittent relief where applicable, under difficult work conditions such as in extreme cold, heat, inclement weather, at heights, while exposed to constant/intermittent sounds.
Minimum and Preferred Qualifications
Minimum Qualifications
6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
AND 6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter,
access, and output information.
Preferred Qualifications
Associate's Degree in Business, Retail Management, Specialty related to department (e.g., design, appliances) or
related field OR certification in trade related to department (e.g., kitchen, plumbing, electrical, lawn and garden).
1 year retail experience identifying and selling products based on customer needs, including credit cards,
installations, add-on sales, and explaining warranties, product features, and benefits.
1 year retail experience providing customer service, including identifying and resolving customer issues, assisting
customers in locating product, greeting customers, answering phones, building relationships with customers, and
thanking customers for their business.
1 year retail merchandising experience, including performing Zone Recovery, stocking, down stocking,
facing/fronting product, pricing, maintaining signage, and housekeeping.
1 year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden).
1 year experience in a customer service position at a home improvement or hardware retailer in related
department (e.g., kitchen, plumbing, electrical, lawn and garden).
1 year experience working in any department at a Lowe's retail store.
1 year supervisory experience in any field, including directing, evaluating, and coaching employees.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national
origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category
protected under applicable law.
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
risks. Lastly, the CSA is responsible for completing all other duties as assigned.
Work Schedule
Requires morning, afternoon, and evening availability any day of the week. Required to work a Corporate schedule determined by Staffing Department, but may be changed by store management based on the needs of the store. Requests to be scheduled off for a specific day require advanced notification and approval by supervisor. Hourly Full Time or Part Time: Generally scheduled 39 to 40 or 10 to 25 hours per week, respectively; more hours may be required based on the needs of the store. (Individuals in the CSA V role are required to work FT hours on the sales floor.)
Physical Requirements
Lifts up to 25 pounds without assistance; may lift up to 40 pounds with or without assistance.
Effective Date: 1/20/2017 Page 2 of 4
Physical Requirements (Continued)
Agility : The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks. This includes the ability to move throughout all areas of the store (e.g., sales floor, receiving, register areas, lawn and garden), Lowe's property surrounding the store, or additional work areas.
Climbing : The ability to climb, work, and carry items up and down ladders.
Hand-Eye Coordination : The ability to coordinate one's eyes with one's fingers, wrists, or arms to move, carry, or manipulate objects or to perform other job-related tasks.
Manual Dexterity : The ability to make quick, accurate, skillful, coordinated movements of one hand, one hand in coordination with its arm, or two hands to grasp, place, move, or assemble objects.
Physical Strength : The ability to lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs, or a combination of these muscle groups.
Proper Lifting Techniques : The ability to properly lift heavy objects or equipment. This includes the knowledge of correct bending and lifting techniques as needed to properly position and use one's hands, feet, legs, arms, and back to lift objects or equipment, and to push, pull, and carry heavy objects.
Protective Equipment : The ability to wear all necessary personal protective equipment to perform job functions.
Safety Harness : The ability to wear the safety harness to perform job functions.
Stamina : The ability to exert oneself physically over long periods of time. This may include performing repetitive or strenuous tasks as well as standing and sitting for long periods.
Visual Acuity : The ability to see details (e.g., letters, numbers, codes, color, symbols, marks, labels, signs, video displays including iPads) clearly to accomplish work tasks in a safe and efficient manner.
Work Conditions : The ability to perform job activities, with appropriate intermittent relief where applicable, under difficult work conditions such as in extreme cold, heat, inclement weather, at heights, while exposed to constant/intermittent sounds.
Minimum and Preferred Qualifications
Minimum Qualifications
6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
AND 6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter,
access, and output information.
Preferred Qualifications
Associate's Degree in Business, Retail Management, Specialty related to department (e.g., design, appliances) or
related field OR certification in trade related to department (e.g., kitchen, plumbing, electrical, lawn and garden).
1 year retail experience identifying and selling products based on customer needs, including credit cards,
installations, add-on sales, and explaining warranties, product features, and benefits.
1 year retail experience providing customer service, including identifying and resolving customer issues, assisting
customers in locating product, greeting customers, answering phones, building relationships with customers, and
thanking customers for their business.
1 year retail merchandising experience, including performing Zone Recovery, stocking, down stocking,
facing/fronting product, pricing, maintaining signage, and housekeeping.
1 year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden).
1 year experience in a customer service position at a home improvement or hardware retailer in related
department (e.g., kitchen, plumbing, electrical, lawn and garden).
1 year experience working in any department at a Lowe's retail store.
1 year supervisory experience in any field, including directing, evaluating, and coaching employees.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national
origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category
protected under applicable law.
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.