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in Johnstown, PA
Store Seasonal Employee Appliances
•30 days ago
Hours | Full-time |
---|---|
Location | 630 Solomon Run Rd. Johnstown, Pennsylvania |
About this job
General Description/Purpose
The primary function of the Customer Service Associate (CSA) is to assist customers with all of their shopping needs. This includes assisting
customers in the selection, demonstration, preparation and loading of merchandise. The CSA is required to respond to customer inquiries
and support them throughout their shopping experience including promoting customer loyalty plans and/or extended
protection/replacement plans where appropriate. The CSA is also responsible for maintaining a safe and secure work environment by
conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security
risks. Lastly, the CSA is responsible for completing all other duties as assigned.
Work Schedule
Requires morning, afternoon, and evening availability any day of the week. Required to work a Corporate schedule determined by Staffing
Department, but may be changed by store management based on the needs of the store. Requests to be scheduled off for a specific day
require advanced notification and approval by supervisor. Hourly Full Time or Part Time: Generally scheduled 39 to 40 or 10 to 25 hours
per week, respectively; more hours may be required based on the needs of the store. (Individuals in the CSA V role are required to work FT
hours on the sales floor.)
Scope
This position reports to a Service or Support Manager and does not have direct reports.
Essential Knowledge, Skills, and Abilities
Acting with Honor and Character: Integrity and Ethics
Administrative Ability: Computer Use
Arithmetic Computation: Arithmetic Computation
Basic Equipment Use/Assembly: Department Equipment and Systems Use in Assigned Area(s); Equipment Operations; Handheld Devices
Being Organizationally Savvy: Organizational and Department Knowledge
Communicating Effectively: English Language Proficiency; Telephone Etiquette; Verbal Communication
Conscientiousness/Inspection/Detail Orientation: Attention to Detail; Dependability
Customer Service: Customer Need Identification (Curiosity); Customer Service Orientation
Decision Making: Decision-Making; Problem Solving
Demonstrating Personal Flexibility: Adaptability/Flexibility; Learning; Stress Tolerance
Focusing on the Bottom Line: Accountability; Initiative
General Product or Service Knowledge: Demonstration; Department Merchandise in Assigned Area(s); General Product and Service Knowledge
Getting Organized: Multi-Tasking; Time Management
Inspiring Others: Influence
Keeping on Point: Sense of Urgency
Loss Prevention: Inventory Control
Managing Diverse Relationships:
Policies & Procedures: Lowe's Policies and Procedures; Lowe's Safety and Loss Prevention Policies and Procedures; Return and Exchange Policies
Power Equipment: Powered Equipment
Quality Awareness: Quality Awareness
Reading Comprehension: Reading Comprehension
Register Activities: Register Operation
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
The primary function of the Customer Service Associate (CSA) is to assist customers with all of their shopping needs. This includes assisting
customers in the selection, demonstration, preparation and loading of merchandise. The CSA is required to respond to customer inquiries
and support them throughout their shopping experience including promoting customer loyalty plans and/or extended
protection/replacement plans where appropriate. The CSA is also responsible for maintaining a safe and secure work environment by
conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security
risks. Lastly, the CSA is responsible for completing all other duties as assigned.
Work Schedule
Requires morning, afternoon, and evening availability any day of the week. Required to work a Corporate schedule determined by Staffing
Department, but may be changed by store management based on the needs of the store. Requests to be scheduled off for a specific day
require advanced notification and approval by supervisor. Hourly Full Time or Part Time: Generally scheduled 39 to 40 or 10 to 25 hours
per week, respectively; more hours may be required based on the needs of the store. (Individuals in the CSA V role are required to work FT
hours on the sales floor.)
Scope
This position reports to a Service or Support Manager and does not have direct reports.
Essential Knowledge, Skills, and Abilities
Acting with Honor and Character: Integrity and Ethics
Administrative Ability: Computer Use
Arithmetic Computation: Arithmetic Computation
Basic Equipment Use/Assembly: Department Equipment and Systems Use in Assigned Area(s); Equipment Operations; Handheld Devices
Being Organizationally Savvy: Organizational and Department Knowledge
Communicating Effectively: English Language Proficiency; Telephone Etiquette; Verbal Communication
Conscientiousness/Inspection/Detail Orientation: Attention to Detail; Dependability
Customer Service: Customer Need Identification (Curiosity); Customer Service Orientation
Decision Making: Decision-Making; Problem Solving
Demonstrating Personal Flexibility: Adaptability/Flexibility; Learning; Stress Tolerance
Focusing on the Bottom Line: Accountability; Initiative
General Product or Service Knowledge: Demonstration; Department Merchandise in Assigned Area(s); General Product and Service Knowledge
Getting Organized: Multi-Tasking; Time Management
Inspiring Others: Influence
Keeping on Point: Sense of Urgency
Loss Prevention: Inventory Control
Managing Diverse Relationships:
Policies & Procedures: Lowe's Policies and Procedures; Lowe's Safety and Loss Prevention Policies and Procedures; Return and Exchange Policies
Power Equipment: Powered Equipment
Quality Awareness: Quality Awareness
Reading Comprehension: Reading Comprehension
Register Activities: Register Operation
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.