Call Center Team Lead - Full-time / Part-time

What you will be doing: You will be responsible for reviewing and investigating complaints initiated by customers and oversees the complaint response process to facilitate timely resolutions and responses. Call monitoring experience in a call center is required. This is a temp to permanent opportunity. Responsibilities: - Conduct complaint investigations and associated tasks to ensure complaint investigations are thorough, investigation conclusions are appropriate, appropriate procedures are followed and complaint investigations are conducted and closed in a timely manner. - Review & identify the root causes of complaints and works with the applicable operational departments such as, Quality Control and Operations,