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Inbound Call Center Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Lincoln, NE Lincoln, Nebraska |
About this job
TRAINING PROVIDED- NO CALL CENTER EXPERIENCE NECESSARY As a CSR, you will provide front-line phone customer service to policyholders. CSRs will handle 40-50 calls daily. The majority of calls will be regarding claims and/or the types of coverage's they have. -A great deal of empathy is required as these policyholders all are calling during a time in their life when they are critically ill or a life-changing/altering situation has happened to them. -CSRs need to ensure customer satisfaction and strive to ensure service standards are met. -Communicate effectively and professionally with both internal and external customers to resolve questions and