Customer Service Representative (Bilingual Russian)

Must Haves:

• Ability to answer up to 75 incoming calls per day.
• Type 30 words per minute.
• Have reliable transportation, or able to use train schedule.
• Must speak Russian fluently.

Job Responsibilities:

• The main duties include answering and transferring calls, data entry, scheduling appointments.
• Each representative is responsible for entering scheduling information for the client in their in-house reservation system.
• Representative interacts with customers to provide information in response to transportation.
• Schedule, modify and cancel reservations as requested.
• Ensure accurate trip data input.
• Obtain and document details of any complaints being filed.
• Maintain an acceptable attendance and tardiness record.
• Adhere to and ensures all company policies and procedures are maintained.
• There are roughly 70-90 inbound calls during a given shift (ALL INBOUND CALLS)

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.