Client Support Supervisor - Full-time / Part-time

Qualifications:

Bachelor's Degree or Equivalent Experience

Training or experience in a debit card operation

3+ years of supervisor or lead experience

Responsibilities:

-Develop cardholder account servicing procedures relating to Client Support processing
-Develop and maintain a competent and professional staff with expertise in debit card operations and services
-Develop capacity plan that will aid in determining appropriate staffing levels based on volumes and other related criteria
-Report key volumes to management in weekly and monthly reports
-Keep the Client Support Manager apprised of the daily operation of the Client Support department and identify any problem areas or improvements that require action and seek resources to resolve or implement these changes
-Ensure Client Support department is informed of any changes or additions to their duties
-Ensure that projects, updates and adjustments, routing, charge backs, call sheets, monitoring reports, and any other projects in the queue are completed within their allotted time frames
-Ensure financial institutions are informed of any changes made within the Client Support Department
-Ensure Client Support program functions in a smooth and efficient manner, projecting a positive image to participating financial institutions and enabling them to offer debit card services in a cost efficient manner
-Ensure appropriate file and route maintenance, charge backs, adjustments, call sheets and updates meet internal standards

Business Casual Dress Code

Bonus Potential

Interviewing March 13-15

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.