Patient Care Coordinator - Full-time / Part-time

JOB DESCRIPTION:

Patient Care Coordinators (PCCs) on a daily basis will provide excellent customer service to new and existing patients in relation to their drug prescriptions, clinical services, billing inquiries and patient's feedback.

We are looking for an energetic and compassionate candidate to work within a health care setting. The position will be working directly with patients and helping to make a difference in the compliance to their medication. The position will require professional phone skills, ability to multitask, navigate spreadsheets and knowledge with Excel reports. The candidate will need to be self-motivated, work independently and have excellent time management skills. The position will be primarily phone skills and the ability to work spreadsheets between speaking to patients.

POSITION DETAILS

• Call Center-Handling Inbound calls
• Provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patient's suggestions and complaints.
• Patient Care Coordinators on a daily basis will provide excellent customer service to new and existing patients in relation to their drug prescriptions, clinical services, billing inquiries and patient's feedback.
• Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.
• Provides pricing, availability, and schedules information within established guidelines.
• Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.

QUALIFICATIONS:

• Medical health-care experience
• Customer service computer software (Data entry, Outlook, basic computer navigation.)
• HS Diploma / GED
• 1-2 or more years of experience in a call center or customer service environment
• Knowledge of Microsoft Office
• Great phone etiquette, high attention to detail, and ability to take constructive feedback

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.